Sales Administrator

7 months ago

Wrexham, United Kingdom Ellison Europe Full time

**About Our Business**:
Ellison is widely recognized as a global market leader in the DIY arts and crafts marketplace, with the company designing, manufacturing, and distributing the finest quality die-cutting machines and products to the creative industry. Ellison’s innovative designs empower users to cut, embellish and create extraordinary projects from a variety of materials, which can be used in the home, the classroom or for gifts and self-expression of any kind.

Since 1977, Ellison has been a hallmark product in the classroom and continues to be a trusted favourite with teachers and educators. In 2001, Ellison launched Sizzix, a global brand focused on providing inspirational products for the creative community, whether they enjoy upcycling, home décor, sewing or paper crafting. In addition to their die-cutting equipment, Sizzix also offers a wide variety of making essentials and tools which complement any creative pursuits. These include cardstock, fabric, felt, a glue gun and a paper sculpting kit. The extensive Sizzix product collections provide their community with everything needed to build their creative lifestyles.

Ellison itself is a global company with its America and Canada office located in Lake Forest, California and its European and Rest of World (ROW) office located in Wrexham, UK. Ellison also has manufacturing facilities and operations in China. The majority of Ellison’s customers are Business-to-Business (B2B) retailers and distributors who purchase, stock, and resell their products to end-users. In addition, Ellison also sell Business-to-Consumer (B2C) direct to schools and consumers via their branded websites and catalogues, or at select creative trade-shows and events. Ellison’s mission is to continue to grow its market leadership position with uncompromising quality, innovative design and inspiring, award-winning products that continue to inspire the creative community.

**Position Location**:Wrexham, North Wales

**Minimum** On-site Schedule**:Monday - Friday | 8:30AM - 5:00PM Flexible Hybrid Role

**Position Summary**:
This pivotal role involves working as part of the Sales department to offer customer service, sales and administration support. Reporting into the Head of Sales, you will support the Sales Team to implement the Sales and Marketing strategy as set against business goals and objectives.

**Company Conformance Statements**:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:

- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organisations.

**Key Areas of **Responsibilit**y (i**nclud**ing** but not limited to**)**:

- Be responsible for global customer enquiries across all Ellison owned brands and channels.
- Support the Sales Team with administrative duties and offer sales support where required.
- Retain and develop strong product knowledge in order to deal with all customer queries in an efficient and timely manner.
- Work in line with our SLAs and drive continuous improvements to support with customer satisfaction and retention.
- Effectively record and maintain customer information.
- Improve efficiencies within global customer service and make suggestions for positive change and developments.
- Collaborate with other Global Customer Service personnel to ensure that we have continuous coverage in line with global operating hours.
- Utilise customer feedback to make continuous developments to our FAQs to support the reduction of inbound enquiries.
- Upload and maintain product database.
- Works collaboratively with team to implement promotional plans.
- Support in ensuring the successful implementation of the Sales and Marketing strategies to maximise profitable sales revenue and increase CTO.
- Pulling data and reporting as required for sales team members.
- Processing sales orders and credits where required.
- Completion of new lines forms to support all channels, ensuring these are accurate for the products included and optimized.
- Sourcing of assets / imagery.

**Requirements/Qualifications**:

- Must be proficient in reporting and data analysis.
- Excellent attention to detail.
- Intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
- Must have excellent written, verbal and interpersonal communication skills.
- Must have strong sales reporting, financial and budgeting skills.
- Must be organised and have excellent time management and prioritisation skills.
- Must be highly self-motivated to set and achieve goals.
- Possess the ability to work to a very high standard whilst under pressure.

**Preferences**:

- Work experience in the Arts and Crafts industry, preferred but

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