Operations Executive

3 months ago

Liverpool, United Kingdom Evelyn Partners Full time

**Company Description**
Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.

We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of: _Personal, _offering advice based on a true understanding of what matters to our clients; _Partnership_, working with our clients in a joined-up, collaborative way; and _Performance_, demonstrating a breadth and depth of advice expertise to deliver first-class results.

Read more about us and available career opportunities here:
Wealth, accountancy and business advisory services | Evelyn Partners

Careers | Evelyn Partners
**Job Description** Job purpose**

We are seeking a talented individual to join our Client Screening team, where the purpose of this role is to perform the daily duties associated with all Client Vetting functions to ensure ongoing compliance with anti-money laundering regulations and KYC requirements.

Financial institutions are obligated by law and regulation to ‘know their customer’. This is not just one process, but numerous processes that work together to ensure we fully understand the financial crime risks that our clients, related parties and anyone we do business with pose to our company.

**Key Responsibilities**

**Tasks and activities**
- Complete all daily tasks assigned to you in relation to Vetting functions and requirements, including regular liaison with Investment Front Office to ensure a high client service level.
- Interact with Settlement Operations and Investment Front Office representatives to ensure quality client experience.
- Perform second checking on all required tasks to a high standard
- Assist in all control processes assigned to you in relation to Vetting functions.
- Assist your Senior and Management where required

**Operations Administration**
- Ensure that all tasks are completed to a high standard and that any anomalies are reported to your line manager within agreed timescales
- Ensure that personal and team KPI’s / KRI’s / MIR are met
- Provide technical advice to assist in resolving issues or queries which arise within the team
- Contribute and assist with change initiatives relevant to the team
- Prepare weekly management information statistics relevant to team duties

**Client Servicing**
- Respond to telephone enquiries in a timely professional manner
- Log, maintain and respond to written client enquiries in a timely manner
- Contribute to the review of team tasks, identifying improvements with a view to enhancing client service

**Team Support**
- Support and provide cover for other members of the team and wider department
- Assist with training new recruits to the team in BAU activities, acting as a positive role model
- Contribute to documenting team procedures, periodically reviewing and updating them
- Attend and contribute to internal team meetings and raise relevant issues with your line manager.

**Regulatory & Risk Management**
- Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted in an open and transparent manner
- Demonstrate a thorough understanding of the firms’ regulatory framework and how this applies to your role.
- Demonstrate an understanding of the risks to clients within their operation and how these will be mitigated

**Personal and Professional Development**
- Ensure that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate continuous professional development (CPD)
- Complete and update on the job Training Needs Analysis

**Knowledge Management, Administration and Record Keeping**
- Manage records and data appropriately in line with Group policy
- Operate in accordance with division's policies and procedures manuals
- Ensure comprehensive client records are kept and that these are accurate and up to date at all times

**Qualifications** Key Skills and Experience**
- Demonstrable interest in financial services and in particular investment management
- Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel
- Strong Interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences
- Demonstrate ability to understand and summarise complex information in a professional and concise manner

**Additional Information** As a colleague here at Ev

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