Customer Support Administrator

4 months ago

Malmesbury, United Kingdom Siamo Group Full time

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Support Administrator to join their customer services department. effectively managing the customer journey from a help point of view.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

This role is initially a temporary to permanent position for the right talent.

**Benefits our client offers permanent staff shows below**:

- 10% annual bonus scheme
- Hybrid working pattern providing 3 days from home
- 20 day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal

**This Customer Support Administrator role will hold the below responsibilities**:

- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

Pay: From £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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