Planning & Dispatch Agent

2 weeks ago

Stockport, United Kingdom Centrica Full time

**Job Overview**

We use our expertise in planning and dispatching to deliver the right engineer to the right customer at the right time whether that be installing a new boiler or attending customer homes to service or repair gas/electric appliances. Combining tools and expertise to plan efficiently and effectively.

We are agile in our execution to be there where and when the customer needs us and we are obsessive about putting our customer needs first every time with and strive honour every commitment we make to visit. Partnering with our Field colleagues we optimise labour to enhance productivity & growth and we keep to appointments and proactively communicate every step of the way.

Accountabilities
- You’ll be working in one of our Planning and Dispatch Teams, dealing with inbound calls from our engineers who are visiting our customers’ homes to install central heating systems or service and repair their gas or electric appliances.
- You’ll be asking the right questions, having timely conversations, and making it your priority to support and deliver an amazing customer experience. Living our values every day.
- Throughout the day you’ll review our planning boards and support our engineers with the day to scheduling of their work. Providing solutions and alternatives to ensure they deliver the right service within our agreed timescales
- We’ll be asking you to escalate any emergency appointments and liaise closely with our engineers to ensure our vulnerable customers are cared for in the right way

Competencies
- You should have a flair for prioritising, scheduling, and logical thinking - these qualities make amazing Planning and Dispatch Agents and will be part of your KPI's
- You need to be digitally savvy and display confident IT skills to use our planning and forecasting systems to maintain accurate records confidentially
- Naturally you should and have fantastic communication skills both written and verbal, and we’ll be assessing for these skills throughout our recruitment process.
- This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role.
- You’ll also need the confidence to highlight issues or process improvements to ensure we continue to provide the best possible service to our customers, and be comfortable to respond to challenges from colleagues about decisions made
- Oh, and don’t forget we’d love to see you self-develop and improve your skills in the role and the wider business - we’ll support you with that too

**Opening hours**

Monday - Friday 07:00-20:00 (19:00 in Summer)

Saturday 07:30-18:00 (18:00 in summer)

Sunday 07:30-17:00

We operate our shifts using rotational shift patterns, which do vary depending which team you are on.

**Training**

1 week induction in the class room this will be Monday-Friday 08:00-16:00

Then a minimum of 4 weeks mentoring training, covering a range of different shifts

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

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