Specialist Support Worker

6 months ago

Aldershot, United Kingdom The Riverside Group Full time

**Job Title**:Specialist Support Worker
**Contract Type**:Permanent
**Salary**:£28,262.94 (£29,152 is achieved after 18 months successful performance in the role)
**Working Hours**:37.5 hours per week
**Working Pattern**:Shift rota including weekends and bank holidays
**Location**:Mike Jackson House, Aldershot

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Support Worker**

Do you want a role where you are recognised and valued for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?

Do you want to work with us in helping to create a great place to work and/or live in?

If so, please keep reading

Since 1999, Riverside has been a leading provider of innovative services to veterans from all Armed Services. Now with funding through the Reducing Veteran Homelessness Programme, we have exciting opportunities for two Specialist Support Workers to join our brilliant team at Mike Jackson House.

Based in Aldershot, Mike Jackson House offers Supported Housing to single veterans aged 18 - 65 years old, male, female, or transgender who are homeless or at risk of homelessness with support needs. The service consists of 25 fully furnished self-contained flats on a short-term basis (up to 18 months) and offers support to veterans to develop the skills required to enable them to move on and live independently.

This is a rewarding job where you can really transform the lives of veterans who have been affected by various issues such as Post Traumatic Stress Disorder, Addictions, Offending behaviours, Mental Health issues, Relationship Breakdowns, Physical Injuries, Homelessness, etc.

Our vision is to offer a welcoming and safe place to stay and an environment and culture that values, respects & encourages people and creates hope for the future. Underpinning our service delivery vision is a joint commitment to change and improve, not only what we do, but how we work with our customers. Vital to success will be a skilled workforce who are able to build trust and forge healthy relationships that support people to recognise their strengths and skills and develop their sense of self-worth. Mike Jackson House team will work in line with nationally recognised standards of best practice and people with lived experience will now play a central role in all aspects of service development.

**About You**

We are looking for someone who has experience working with veterans or time spent serving in the Armed Forces and an understanding of the needs of veterans and the challenges they face. You will have a targeted approach which is highly successful in engagement.

If you are resilient, empathetic, have a positive can-do attitude with a wish to support veterans in moving on in their lives, please join our team and help provide a wraparound support package addressing support needs, give the confidence to gain independence, achieve successful employment, education, training, rebuild family and social connections and move on independently from the scheme into their own home.

**Job Purpose**

The role is focussed on customer engagement and co production within the service and linking in with external services to offer a comprehensive engagement offer tailored for our customer’s needs. The role will also include carrying a small caseload of our more complex customers ensuring high quality, asset-based support. Working collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support. Have ‘specialist knowledge’ in relation to working with customers and be the lead of your specialism within the service. Working in a Trauma Informed Care approach you will engage and connect with local services and external stakeholders to secure the best services and support for our customers. ‘Specialist knowledge’ can be in a range of skills relating to our customer groups; drug/alcohol misuse, mental health, employment, and training, volunteering or similar.

**Role requires you to**:
**Service delivery**
- As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supportin

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