Team Administrator

6 days ago

Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

The role will involve taking and handing telephone calls that come into the team, filing, letter writing, assisting with team caseload on rio and other administrative duties

As a crisis service, we provide intensive support for adults experiencing an acute mental health crisis through assessment, care planning and home treatment.

The role of the team administrator will involve supporting the team with the administrative duties that will assist with a fluid and cohesively running crisis team.

The use of various clinical systems is an important part of the team and the ability to navigate this system is essential

Grantham crisis team is a dynamic fast paced team and we are looking for applicants who are passionate and committed to helping the team achieving quality outcomes that will ensure above all else the needs of the patient are paramount in everything we do.

We work hard to facilitate and maintain good working relationships with our colleagues in other teams and work as one to ensure the patient remains at the heart of what we do.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To provide a full and efficient secretarial service to the Management Team including dealing with incoming mail, the provision of minute taking, preparation and distribution service and maintaining details of the team’s whereabouts.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage own workload, seeking advice when required, performing routine office procedures including typing of reports, letters and other documents, opening and distributing correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.

Using word processing skills, to provide a typing support to the team including reports, letters, memorandum, minutes, and rotas

To have a thorough working knowledge of electronic systems including e mail, SHARON,

Clinical systems and Datix and to update these systems in a timely and accurate manner where required.

To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies.

To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationery and goods in accordance with Standing Financial Instructions.

To maintain healthcare records within the area of responsibility including the accurate scanning of documents and compilation of records for new patients, in accordance with the Trust Records Management Policy.

To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service.

To ensure all work is undertaken in line with Trust and national policy

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