Libraries and Neighbourhood Hubs Representative

6 months ago


Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

Job description

Directorate
- Regeneration & Environment

Permanent, Full time, 37 hours per week

We are currently seeking to recruit a highly motivated individual with a passion for delivering the very best customer service.

The post is within Libraries and Neighbourhood Hubs Services to Adults team and will work flexibly within the team to deliver an efficient and effective service whilst maintaining excellent customer care.

The Services to Adults team selects library items and delivers them via the Home Library Service to the homes of those individuals who are unable to access a library due to health issues or isolation, and to those who are in residential care homes.

A considerable amount of driving is involved in this post and the postholder will need to be confident in driving 3.5 tonne vehicles on a regular basis. There will be the requirement to undertake a driver induction/assessment as part of this role.

The postholder will also cover for the library delivery driver when required to deliver books and other items around fifteen libraries across the Borough. There is a large amount of lifting and handling involved in this role.

You will need to be an individual who is pro-active, well-organised, and a problem-solver. You will have a proven track record of excellent communication and ICT skills.

The ability to use your own initiative and work without direct supervision as well as being a good team member is a requirement of the role.

Building and maintaining effective partnerships within, and outside the service, dealing with complex enquiries, developing staff potential and implementing new ways of working to ensure an effective service and best value are essential to the role. You will require an understanding of the Universal Library Offers set out by Libraries Connected as these offers form a major part of service delivery within Libraries.

For an informal discussion regarding this post, please contact **Linda Mayo **on 01709 254092
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview._
- For further information, please visit our _website_._



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