Guerlain Beauty Consultant

4 weeks ago

Edinburgh, United Kingdom Guerlain Full time

**Position**:
**JOB DESCRIPTION - BEAUTY CONSULTANT- H Beauty Edinburgh**

**Part time role
- 2 days a week with flexibility for overtime**

**MISSION**

As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.

**MAIN RESPONSIBILITIES**

**SALES**:

- To pro-actively sell Guerlain products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

**KPI: To achieve sales targets**

**SERVICE**
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client needs
- To develop personal relationships with clients and to gain loyalty
- To educate clients on Guerlain products and the brand

**KPI: To achieve target for Mystery Shopping**

**GENERAL**
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
- To conduct all assigned operational and administrative tasks
- To be a Guerlain brand ambassador and representative at all times
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

**Profile**:
**POSITION WITHIN THE TEAM**

Reports to: Business / Account Manager

**CONTACTS AND RELATIONSHIPS**

**Internal**: Counter team, Area Managers, Retail Managers, RMA’s

**External**:Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments

**PERSON SPECIFICATION**

In order to be successful in this role, you will be:

- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.

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