Beauty Consultant

1 week ago

Edinburgh, Edinburgh, United Kingdom Guerlain Full time

Position:

JOB DESCRIPTION - BEAUTY CONSULTANT- H Beauty Edinburgh
**Part time role

  • 2 days a week with flexibility for overtime**
    MISSION
As a Beauty Consultant for Guerlain, you are a brand ambassador.

In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers.

Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.

MAIN RESPONSIBILITIES

SALES:

  • To proactively sell Guerlain products and provide a luxury standard of service to customers
  • To be aware of and achieve or exceed sales targets, as set by your line manager
  • To proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)



KPI:
To achieve sales targets

SERVICE

  • To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
  • Demonstrate products on clients by means of flash makeovers and confidently explain the benefits of each products
  • To initiate contact with customers and welcome them both on counter and through traffic stopping
  • To identify, understand and reformulate the client needs
  • To develop personal relationships with clients and to gain loyalty
  • To educate clients on Guerlain products and the brand



KPI:
To achieve target for Mystery Shopping

GENERAL

  • To participate in merchandise management and ensure that it is in line with Corporate guidelines
  • To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
  • To conduct all assigned operational and administrative tasks
  • To be a Guerlain brand ambassador and representative at all times
  • To adhere to all Company procedures and policies, as outlined in the employee handbook
  • To build relationships with store management and adhere to all store policies and procedures
  • To carry out any additional duties as directed by the management team

Profile:

POSITION WITHIN THE TEAM

Reports to:
Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal:
Counter team, Area Managers, Retail Managers, RMA's

External:
Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments

PERSON SPECIFICATION
In order to be successful in this role, you will be:

  • Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
  • Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
  • Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.

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