Medical Secretary

MEDICAL SECRETARY - 16-Hours per week

To work either Mon/Tues/Thurs/Fri. Working hours/times each day are negotiable, however, Fridays are essential and Wednesdays not required.

**Salary**: Starting salary: £12.00 rising to £12.95 per hour once fully qualified (negotiable/dependent on experience)

Annual Leave: 5 weeks pro-rata

Access to NHS pension scheme, Cycle to work scheme and Blue light card

Job summary

An exciting opportunity has arisen for a committed, enthusiastic, and self-motivated Medical Secretary to join our current team of two secretaries.

Working in an interesting, busy, and varied role, you will need to have excellent organisational, communication and interpersonal skills. Proven IT skills and the ability to meet deadlines is an essential requirement. You will be expected to work well in a small team with the ability to also work alone, maintaining accuracy and prioritising all tasks accordingly.

Main duties of the job
- To provide a comprehensive secretarial and administrative service to the GPs and other Practitioners.
- Expected to organise own workload in accordance with other medical secretaries, taking responsibility to ensure efficiency of service within the organisation.
- Able to engage with eReferral Service process and monitor eReferral Worklist in a timely manner.
- Monitor Secretary’s mailbox throughout the day, disseminating as appropriate.
- Assist patients with enquires regarding referrals, results, etc.
- Provide cover for members of the secretarial team during periods of any sickness and annual leave.
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
- Be able to work on own initiative and have a problem-solving approach to your work
- Ensure patient confidentiality be maintained at all times.

**Disclosure and Barring Service Check**

PERSON SPECIFICATION:
**QUALIFICATIONS / TRAINING**:
Minimum of 5 GCSEs, grades A-C/4-9, including Maths and English - Essential

AMSPAR or British Medical Secretary Diploma (includes medical terminology) - Desirable

RSA/OCR III WP/Typing or equivalent - Desirable

ECDL, CLAIT or equivalent
- Desirable

**EXPERIENCE**:
Previous secretarial experience - Essential

Working in an NHS/clinical environment e.g., hospital, GP surgery - Desirable

Previous experience dealing with the general public - Essential

**KNOWLEDGE / SKILLS**:
Excellent planning & organisational skills

Ability to prioritise workload to respond to changing demand

Ability to liaise and communicate with staff at all levels

Good attention to detail and high level of accuracy

Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives

Ability to identify and extract relevant information

Ability to handle complex enquiries - distressed & anxious patients

Ability to provide excellent customer care

Analytical skills & ability to problem solve

Excellent telephone manner

Able to work independently, with minimum supervision

Good working knowledge of Microsoft Office

Knowledge of medical terminology

A clear understanding of confidentiality & data protection requirements

**PERSONAL ATTRIBUTES**:
Enthusiastic highly motivated & committed to delivering an excellent service

Can remain calm and professional in a busy environment

Empathetic, but able to understand professional boundaries

Welcoming friendly and approachable manner

An adaptable approach to work and working hours (e.g., holiday cover)

**Job Type**: Part-time

Pay: £12.00-£12.95 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: Medical Secretary 06/24