Customer Care Coordinator

2 weeks ago

Seaton Delaval, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

To provide non clinical advice to patients, relatives, the public and internal & external agencies. To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team. abstracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments out with our organization.

Reading and accurately translating clinical information into diagnostic codes and enter the patient data on to the practices clinical system (SystmOne) To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail. To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

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