Facilities Assistant

5 months ago

Durham, United Kingdom Purpletribe for ROC Group Full time

**Facilities Assistant Durham**

ROC Group is an equal opportunities employer committed to safeguarding and promoting the welfare of children and young people and its service users and expects all the team to share this commitment.

**Purpose of the role**:
The position of Facilities Assistant is a dynamic and interesting role forming an integral part of our busy and growing facilities team. You will work closely with our Facilities Manager providing administrative and organisational support. There will be lots of opportunities for progression within this role as the company continues to expand.

You will deliver high-quality customer-focused services across the organisation and to a variety of customers including those defined as vulnerable. Due to the demanding nature of the role you must be able to manage competing priorities and have effective time management skills to ensure targets are met.

This is a responsive role and you will have the ability to respond confidently and effectively to all enquiries. You will have strong interpersonal, and motivational skills, be an excellent relationship builder with a commitment to customer involvement and have an ability to work effectively with customers, colleagues and contractors.

**Rate of Pay**:
£23,000 Per Annum

**Shift Pattern**:
Monday**:

- **Thursday 9 am - 5 pm

Fridays 9 am - 4.30 pm

**Responsibilities**:

- Adhere to, uphold & exemplify the organisation’s core values
- Assist in the provision of a high quality, customer focused service which meets the key objectives, financial targets and performance standards of our Facilities Management Service.
- Produce any required documents and correspondence relevant to the role
- Support the Facilities Manager with the production of relevant reports
- Provide any appropriate advice, assistance and guidance to tenants and housing applicants and respond to any other housing-related enquiries
- Deal with all new tenancy agreements & support with tenancy terminations, ensuring all are prepared, recorded and communicated to relevant members of the team.
- Liaise with external contractors, to meet the needs of the maintenance throughout the organisation.
- Retain ownership and responsibility for the maintenance and repair work allocation, ensuring that the correct contractors are given the appropriate work.
- Support the facilities manager in the operation of larger project work.
- Disseminate incoming information/documentation to the facilities manager.
- Coordinate the prompt response in relation to enquiries and correspondence from various sources.
- General office/administrative duties as required..
- Previous knowledge and experience working in the responsive repairs and planned maintenance industry.
- Scheduling/coordination of maintenance works
- Excellent customer service skills
- Strong IT skills
- Interpersonal skills
- Energy and enthusiasm
- Self-motivation
- Organisational skills
- Flexible approach to working additional hours to cover staff absence, ensuring continuity of customer service at all times
- Good health and attendance record
- Sense of humour Knowledge of Housing law and regulations, Children’s Rights, Ability to to do risk assessments
- DBS on the update service.
- Committed to the values and vision of the Trust.
- Team-focused with the ability to work independently and take initiative.
- Committed to equality, diversity and inclusion.
- Strong morals, ethics and sound judgement.
- A role model of the organisation's values.
- Good standard of education, including English and Mathematics.
- First Aid at Work qualification (training will be provided)
- Full UK Driving Licence

Joining our team as a Facilities Assistant offers the opportunity to contribute to the smooth running of our facilities while developing your skills in a dynamic environment.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company events
- Health & wellbeing programme
- Profit sharing
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Maintenance: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Facilities Assistant

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