![Virgin Atlantic](https://media.trabajo.org/img/noimg.jpg)
Personal Travel Advisor
3 days ago
Solihull
Permanent
£14,826
19-05-2024
Job Details
**Salary**: £14,826 plus commission and excellent benefits
- Hours: Part Time - 22.5 hours, 3 days per week in-store
- Shifts: Monday to Sunday - 09:00 to 20:00
- Location: Solihull
- Contract: Permanent
Closing Date: Sunday 19th May 2024
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We're not just travel agents; we're dream makers and ground breakers
As a Personal Holiday Advisor, you will play a key role in delivering world-class customer service and ensuring flawless experiences for our valued customers. You will have the opportunity to work with an ambitious and proven team, competing in a fast-paced environment where attention to detail is strictly enforced.
Day to day
- Assisting customers with their personal holiday bookings and providing expert advice
- Managing customer inquiries and resolving any issues or complaints
- Collaborating with other team members to determine the best solutions for customers
- Maintaining accurate records of customer interactions and transactions
- Keeping up-to-date with product knowledge and industry trends
About you
We're looking for someone with excellent interpersonal skills, and a natural conversation starter with passion and enthusiasm to work within travel and tourism. We'd also love to see the following:
- Excellent customer service skills with a strong commitment to achieving targets
- Dedicated to building a repeat customer base
- Creative and adaptable to overcome challenges in a constantly evolving environment - no two days are ever the same
- Self-motivated and driven taking pride in your work
- Flexible and able to work varied shifts in line with customer demand. This will include evenings and weekends
What we offer
- Our training kicks off with our famous "First Dates" at our amazing head office in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance
- Access to our Employee Assistance Programme and Digital GP service
If this sounds intriguing, we'd love to hear from you
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