Personal Travel Expert

3 weeks ago

Solihull, United Kingdom Kuoni Full time

**We Live and Love Travel.... Do you?**

**Its not just our holidays that are award-winning. Our workplaces are too **Come and join Travel Weekly's Employer of the Year** for 2024**

We are looking for an experienced Travel Consultant to join our busy team in Solihull.

When you work in one of our beautiful stores, youll discover a travel career with a difference from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.

Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel. Youll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips.

We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.

As a **Personal Travel Expert**, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. As a Personal Travel Expert you will create and sell worldwide holidays and you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil. We make sure that booking holidays are as enjoyable as the trip itself

**So what are we looking for**:
Confident & well-travelled natural conversation starters that can bring their personality to work Our Personal Travel Experts not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible. Therefore our desired applicant will:

- Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
- Be self-motivated and dedicated to building a repeat customer base
- Have proven experience thriving within a sales environment
- Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third party product
- Manage own time effectively; theres a lot to do before, during and after the customer journey.
- Adaptable and be flexible in an ever-changing and omni-channel environment (more so now than ever)
- Have experience using booking systems or have the ability to pick up new systems quickly
- Experience working retail hours (Most of our stores are open 7 days a week therefore a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends. Typically you will get one full weekend off a month, as well as an additional weekend day). **The store is open Monday to Friday 9:30am - 6pm, Saturday 9am - 6pm and Sunday 11am - 5pm.**

**What does a typical day look like as a Personal Travel Expert**

It all starts by** **talking all things travel whilst your customer enjoys the in store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world.

You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality. As part of Kuonis new retail vision we wanted to be able to offer a wider range of products to our customers we still offer our famous tailormade Kuoni holidays, but we have also introduced third party products that you may feel would suit the customer better - still giving them the famous service but booking the holiday through a recommended and trusted brand.

Once your customer has booked their dream holiday with you its down to you to ensure their booking experience doesnt stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.

Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.

**Benefits for our retail team**

We understand that theres more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.

Were also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.

**Retail training & career progression**
- Our training kicks off with a five-week virtual programme, supported by in-store training
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your

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