Senior Training Consultant

5 months ago

Hemel Hempstead, United Kingdom Smiths Group Full time

REF:
- DETECTIONEMEA01863- DIVISION:
- Smiths Detection- JOB FUNCTION:
- After Sales Service RepairSMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths
- **Global leader**: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- **Digital growth**: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- **Exciting opportunities**: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- **International environment**: With some projects, work requires global collaboration and the potential to travel and grow with the business**Job Description**:
A critical position in Smith Detections’ Global Training and Technical Documentation department. The role holder will collaborate with a breadth of global stakeholders, internally and externally, and will have regular contact with other departments across Smiths Detection globally. The role holder will need to manage and deliver both internal and external Training Needs Analysis (TNA) and have strong analytic and customer relationship skills.
- This role holder supports the Training Analysis, Design and Technical Documentation pillar of the Global Training and Documentation department. The key objective of this role is to conduct TNA in a manner that is both flexible and robust. The role holder will demonstrate and evidence good levels of consultancy and domain/capability experience and will be able to operate across a complex environment both culturally and technically. The role holder is implementing and delivering standard training methodologies (such as the Defence Systems Approach to Training (DSAT) or ADDIE models) and project management frameworks, plus providing the customer with additional value with training analysis to inform their decision making.Duties and Responsibilities (Includes but not limited to)
- Conducts complex TNAs both internally and externally and for a range of sectors, including all related stakeholder management, communication and data gathering
- Can identify the learning needs of internal employee groups and create and deploy learning pathways to fulfil theses needs through the conduct of role analysis
- Manages induction training pathways for internal target audiences, continually refreshing training content within pathways and approaches as learning content evolves.
- Delivers training on the conduct of TNA to wider Training and Technical Documentation team members
- Writes TNA reports for a range of internal and external customers and presents findings with confidence and corresponding expertise
- Can observe and identify wider organisational problems that may be leading to training issues and communicate these in a manner that is both accessible and concise
- Can conduct stakeholder interviews at all levels and is able to ask effective questions to gather qualitative information on both the training need and other organisational aspects that may impact on success
- Can develop questionnaires to collect reliable and valid quantitative data
- Can appreciate the impact that cultural differences may have within a global organisation when recommending training options to fill emerging training gaps
- Creates and deploys communication plans to share the outputs of internal TNAs across the global organisation, factoring in cultural nuances where appropriate
- Can work closely and in collaboration with these departments to tailor training outputs to customer requirements
- Works with the Smiths Detection Training Delivery and Online Training teams to co-ordinate and manage outputs from the TNA that require training design activity
- Acts as Liaison between the Global Training and Technical Documentation Department and other departments on all topics related to TNA
- Independently familiarises themselves with changing technologies and the future of TNA and training delivery, both online and in-classroom
- Ensures that Smiths Detection remains an innovative and impactful training department by keeping up to date with changes to training options for all Smiths Detection equipment
- Leads on TNA project meetings both within the department and across other internal and external stakeholders
- Establishes and maintains exceptional relationships with Service, Sales, Bid Teams, Marketing, Product Ma

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