Customer Service Administrator

5 months ago


Bilston, United Kingdom Masstemps Ltd Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Administrator. As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity to utilize your communication skills and contribute to our company's success.

**Duties**:

- Analyse customer inquiries and provide accurate and timely responses
- Assist customers in English and Spanish, ensuring effective communication
- Perform data entry tasks to update customer information in our database
- Maintain a professional and friendly demeanor while interacting with customers
- Collaborate with other departments to resolve complex customer issues
- Provide product information and assist with order placement or tracking
- Follow up with customers to ensure satisfaction and resolve any outstanding matters

**Skills**:

- Strong data entry skills with attention to detail
- Excellent phone etiquette and active listening skills
- Problem-solving abilities to analyze customer issues and provide appropriate solutions

**Job Types**: Full-time, Temp to perm
Contract length: 12 weeks

**Salary**: From £11.83 per hour

Expected hours: 38 per week

**Benefits**:

- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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