Customer Service Representative
5 days ago
**Customer Service Representative**
Location: Desford
**Salary**: £22,250 per annum
Hours: Full time, Monday to Friday 9am-5pm or 10am-6pm
Temporary Role
The Role:
To manage all enquiries from retailers and local customer services team, providing a response within a timely manner. Work closely with Operations, Transport, and key stakeholders inside the business. Be the voice of the customer/client within the organisationidentifying the root cause of customer and client issues.
The successful Customer Service Representative will be responsible for the following duties:
- Take ownership of all client and customer enquiries through to successful conclusion within a timely manner.
- Order management of orders via the system SAP.
- Reporting on a daily and weekly basis.
- Work closely with Operations and Transport to understand order volume impact.
- Recognise and deal with customer queries, requests, and problems promptly.
- Provide cross functional support to other areas of customer service.
- Any other duties necessary.
- Previous experience in Distribution / Supply Chain / Customer Services.
- SAP experience would be a distinct advantage.
- Excellent communication skills-verbal and written.
- Strong IT skills and administration experience-with Microsoft Package skills.
- Organise, prioritise, and manage your time well.
- Excellent communication skills, good level of spoken and written English.
- We are looking for a ‘Can do Attitude’, you are able to take ownership and accountability.
- Full driving licence with own transport is needed to travel to site.
Additional Information:
- Holidays: 27 days holidays (plus UK bank holidays) pro-rata.
- Auto-enrol Pension Scheme.
- Free onsite parking.
- Full driving licence with own transport is needed to travel to site.
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