Personal Advisor

**Job Role: Personal Customer Care Advisor (Prescription Chaser)**

**Function: Customer Care Centre**

**Salary: TBC Based on Experience**

**Hours: Mon - Fri 09.00 - 17.30**

**Reporting to**:
**The Company**

Bullen Healthcare was established in 1858 and is a four generation, family run company dedicated to the provision of Stoma, Urology and Advanced Wound care products to Ileostomists, Colostomists and Urostomists throughout the UK. We provide a fully bespoke and personalized home delivery service for all of our customers, supplying an extensive array of Stoma products listed within the NHS Drug Tariff. Our 150 year history has taught us how important it is to ensure that all of our customers receive the highest level of service possible, and we recognize that our employees are of fundamental importance to our continuing success. We operate an open door policy in the business and encourage employees to raise any concerns they have informally. We look forward to working with you and we hope that you enjoy working for the Bullen Healthcare Group.

**Job Profile**

As part of the Customer Care team you will be responsible for speaking to CCG’s, nurse professionals, GP surgeries and patients that require appliances or medication, this is a role that requires attention to detail and assertiveness
- Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
- Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
- Complete all calls in line with our quality monitoring process
- Handle IB telephony queries (patients/ GP surgeries and medical professionals)
- Data entry (which may include ordering of medication)
- Meet individual daily targets as set by the business
- Flexible to change in order to meet business needs
- Work within regulatory and GDPR requirements
- Additional duties may be assigned or existing duties may alter

**Skills & Experience**
- Resilient and flexible in a demanding and fast paced environment
- Attention to detail
- Uses initiative and is accountable to take ownership and action
- Ability in adhering to internal and external policies and procedures
- Demonstrate ability to achieve in a target focused environment
- Effective communication and rapport building skills
- Use appropriate questioning and listening techniques
- Ability to identify own development needs
- Team player

Competencies Demonstrated in the following areas

**COMPETENCY**

**DESCRIPTION**

**CUSTOMER FOCUS**

Understands the importance of exceeding customer’s expectations

**COMMUNICATION**

Delivers a clear message to their audience in an open and effective way

**PERFORMANCE**

Understands own goals and demonstrates ability to consistently work to targets

**WORKING RELATIONSHIPS**

Working co-operatively with others, to be a part of a team. Ability to work with all levels

**RESILIENCE/CHANGE MANAGEMENT**

Remains focussed and self controlled when dealing with change

**Job Types**: Full-time, Temporary contract

Pay: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free flu jabs
- Free parking
- On-site parking
- Referral programme

Day range:

- Monday to Friday

Shift:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Licence/Certification:

- Excellent time managment (required)

Work Location: In person

Reference ID: Leciester - Chaser