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Hotel Receptionist

3 months ago

Chester, United Kingdom The Mill Hotel and Spa Full time

**Job Ref**:BES5467

**Branch**:The Mill Hotel and Spa

**Location**:The Mill Hotel and Spa, Chester

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:06:45 - 15:00, 14:45 - 23:00

**Hours per week**:32-42

**Posted date**:31/05/2024

**Closing date**:30/06/2024

Bespoke BenefitsWhat’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

**The Role**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out accordingly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- Be able to use a phone and computer system.
- Weekend availability

Being Bespoke:
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style