Team Co-ordinator/administrator
4 weeks ago
Service Co-ordinator/Administrator
**Salary**: £24000 - £28000 + Company Pension - 3% Employee, 5% Employer, Life Insurance - 2 x Salary, Parking, 25 days Hols plus statutory 8 days Bank Hols
Location: Redhill
Job type: Permanent/Full time/Office based **only**
Hours: Mon - Thur: 8am-5pm Fri: 8am - 4pm
Description:
To provide administrative support to 3 x Field Service Engineers and coordination of their work diaries with customers.
Administrative support for the Technical Helpdesk (which sits within the Service Department).
Liaison/administrative functions with UKAS (United Kingdom Accreditation Service - The governing body in which our client is certified with) - production/forwarding of certificates etc and associated record keeping.
The Service Department (1 x Admin/Coord, 3 x Field Engineers, based in North, Mids & South) and Helpdesk (1 x Tech Manager, 1 x Helpdesk Admin, 1 x Software Admin) all sit within our Global customer service function.
Technical Line Management is with the Global Customer Service Manager (US Based) (day to day routine management, as with all staff, comes under the undersigned)
Main Responsibilities
- To handle incoming service related enquiry’s.
- To maintain the Service Dept customer database.
- To liaise with customers on a day-to-day basis.
- To forward plan engineers work loading.
- To liaise with engineers regarding all service dept matters.
- To Liaise with UKAS and maintain annual accreditation certification records
- To ensure compliance with Company and customers Health and Safety procedures.
Key Functions/Main Duties
- Maintenance of the Service dept customer database.
- Contact with customers regarding calibration/service/training orders and progressing such orders.
- Day-to-day work planning with engineers.
- Processing of paperwork from engineers (soon to be transferred to an electronic system - ipad type system).
- Checking of documentation relating to calibration work.
- Making / booking any travel arrangements that may be required.
- General administrative support and liaison to the Technical Helpdesk.
- A requirement to travel to the Annual Service Seminar at parent US Company (1 week, normally in June)
- A requirement to undertake other duties as may reasonably be required.
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