Customer Service Operator

4 months ago


Glasgow, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Service Operator

**Location**: Glasgow

**Contract length**: 12 Months

**Hours**: Monday-Friday (37 hours per week)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Customer Service Operator on behalf of a well known company in the Engineering, Energy, Rail and Healthcare sectors.

Job role

We are currently recruiting for a Customer Service Operator. In this role, you will be responsible for supporting service operations and being the initial point of contact for customers. The scope of the role is to give a high level of customer service carrying out daily operational tasks to support the service customer base.

**The role is responsible for**:
Being the first line of customer support and contact on a daily basis, working with the customer relationship manager to ensure KPIs are met.
Administrative ownership over a set of customer accounts, ensuring customer data is kept live and accurate.
Working within a team to ensure all duties and requirements of the whole team are met as well as individual.
Ensuring required purchase orders are received for all reactive works and invoiced accordingly.
Ensuring all engineers paperwork has been received into the office, is completed correctly and is billed as required.

To be considered for the Customer Service Operator role you must have the below skills and experience:
Experience within a customer service role, having daily contact with both internal and external customers
Excellent Communication, verbal and written
Ability to work within a team working towards common goals and standards
Fire / Security knowledge preferred
Sap Knowledge preferred

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