Service Department Administrator

3 weeks ago


Gatwick, United Kingdom SKILLFRAME Full time

Our client is seeking an administrative coordinator to support three service engineers and help out on the technical helpdesk. There is also liaison/administrative functions with UKAS (United Kingdom Accreditation Service - The calibration governing body,which we are a certified laboratory for) - production/forwarding of certificates etc and associated record keeping.

**Main Responsibilities**:

- To handle incoming service related enquiry’s.
- To maintain the Service Dept customer database.
- To liaise with customers on a day-to-day basis.
- To forward plan engineers work loading.
- To liaise with engineers regarding all service dept matters.
- To Liaise with UKAS and maintain annual accreditation certification records
- To ensure compliance with Company and customers Health and Safety procedures.

**Key Functions/Main Duties**:

- Maintenance of the Service dept customer database.
- Contact with customers regarding calibration/service/training orders and progressing such orders.
- Day-to-day work planning with engineers.
- Processing of paperwork from engineers (soon to be transferred to an electronic system - ipad type system).
- Checking of documentation relating to calibration work.
- Making / booking any travel arrangements that may be required.
- General administrative support and liaison to the Technical Helpdesk.
- A requirement to travel to the Annual Service Seminar at parent US Company (1 week, normally in June)
- A requirement to undertake other duties as may reasonably be required.

**Salary - £29 (rising to £30k on successful probation)**

Hours - 40 hour Week (Office Based - No Hybrid/Flex)
Mon - Thu: 8-5, Fri 8-4
Start: Early March 2023



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