Key Account Coordinator

3 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Key Account Coordinator**

**Stoke on Trent**

Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

**The Role**

We are currently seeking a driven and enthusiastic Support Coordinator to join our team at ISS. As our Support Coordinator, you will play a critical role in ensuring that all financial, administrative, reporting, and coordination elements are carried out to the highest standard.

You will be responsible for providing support and reference to both the customer and the ISS Account Team, ensuring that all contractual KPIs/SLAs are met or exceeded.

In this role, you will be at the forefront of delivering service excellence to our clients and stakeholders.

You will work closely with our ISS team and subcontractors to ensure that all service elements are delivered to the highest standard. You will have the opportunity to engage with a wide range of stakeholders and build strong relationships with our clients, suppliers, and internal teams.

**Key Responsibilities**
- Be the primary point of customer contact for operational escalations and general queries
- Be the primary point of contact for the ISS Client Engagement Team, including monitoring and reporting on achievement of relevant KPIs
- Management of customer equipment process to include continuous improvement of process
- Provide weekly and monthly customer MI reporting
- To monitor and work with KAN to achieve required KPI for completion of standards audit programme
- Any other required work to support the overall performance/benefit of the contract

**Experience and Qualifications**
- Minimum of 2 - 3 years’ experience of contract support/administration
- Experience of management reporting
- Experienced MS Office user (Word, Excel, PowerPoint)
- Resilient and bounces back from setbacks
- Influencing - Ability to build relationships with wide network
- Communication - Communicate at all levels and maintain relationships
- Learning agility - Learns from experience
- Decisive and action orientated
- Problem solving - Finds solutions

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 166241

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