Customer Service Assistant

2 months ago

Alnwick, United Kingdom The Alnwick Garden Full time

Customer service assistants are required to be flexible according to business requirements.

**Duties and Responsibilities**

Provide retail, food, hospitality or beverage service to customers following prescribed methods of portioning, presentation and combinations and answer questions about the products.

Provide excellent customer service at every contact point to all customers.

Take payment and keep financial records as required

Ensure the company’s cash handling procedures are followed

Restock goods and ensure appropriate displays of merchandise

Clean and keep tidy back of house areas, crockery and cutlery

Clean and tidy counter, light equipment following the agreed cleaning rota

Receive deliveries and check for quality, quantity and ensure it reconciles with the delivery note and store in the correct locations.

Report to line manager any feedback, complaints, suggestions, stock needs, breakages, faults or hazards identified during the course of the work

Perform daily paper/computer work assigned

Keeps due diligence records as required

Complete opening and closing checks

Follows food hygiene and safety procedures in line with the company’s health and safety requirements

Undertake relevant training as required

To undertake any reasonable request by your line manager

**Personal Specification**

The successful applicant will have

Food hygiene certificate - Level 2

Specific jobs may also require barista training

No previous experience required, but 1-2 years’ experience in a food services environment desirable

Good level of written and spoken English

Works well under supervision and follows instructions

Self motivation

A customer focused attitude

Ability to communicate well with customers and colleagues

Cooperative and supportive of others

A positive attitude

Speed and diligence

Willingness to learn

Commitment & excellent attendance

Basic numeracy; ability to calculate and check change, basic addition and subtraction

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