Customer Services Advisor

6 months ago


Alnwick, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Services Advisor**

**Salary dependant on experience**
**Full Time,**
**Permanent Contract**
**Location: Alnwick**
**9 - 5 Monday to Friday**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Alnwick Agency.

**About the role**:
As a Customer Services Adviser within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. You will be part of providing an exceptional service to both our existing customer base and new customers. On a day to day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm.

**About you**:
5 GCSE’s (or equivalent qualifications) at grade C or above including Maths and English are required.

**Our commitment to you**:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

**Benefits**

Competitive salary
25 days annual leave + bank holidays
Accessible and free parking

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



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