![Daniel Owen- UK](https://media.trabajo.org/img/noimg.jpg)
Resident Liaison Officer
3 weeks ago
RLO_1709052693 Posted: 27/02/2024
- Up to £11.68 per hour
- Walsall, West Midlands
- CONTRACT
**Resident Liaison Officer (RLO) - Walsall**
**Job Type**: Full-time, Fixed Term (Ongoing)
**Salary**: Competitive hourly rate - £11.68 per hour
**Start Date**:ASAP
**Location**: Walsall
We are currently recruiting for the role of Resident Liaison Officer (RLO) on behalf of our client in Walsall. This full-time, fixed-term position offers a competitive hourly rate of £11.68, and the contract is ongoing.
**Responsibilities of the Resident Liaison Officer**:
- Develop positive relationships with residents to provide information and support during upgrade works.
- Conduct pre-entry visits and company inductions.
- Visit tenants in their homes to advise on the timing and nature of work being carried out.
- Establish good working relationships with site teams and clients.
- Act as the main point of contact, addressing problems and queries from tenants.
- Contact neighbourhood housing associations and build working relationships with them.
- Monitor and resolve customer complaints, ensuring customer satisfaction.
- Support the production team throughout the construction process, including decanting and handover.
- Communicate and maintain good relationships with residents and the construction team.
- Organise and attend resident's drop-in sessions, some outside standard office hours.
**Requirements for the Role**:
- Previous experience as a Resident Liaison Officer is desirable.
- Strong communication skills (written and verbal).
- Good knowledge of Microsoft Word, Excel, and Outlook.
- Self-motivated with strong organisational skills.
- Familiarity with system programs.
- Ability to multitask, prioritise, and manage time effectively.
- Good telephone and face-to-face manner, active listening, and ability to handle urgent situations.
- Patience, empathy, and a passion for effective communication.
- Flexibility as required.
- Valid CSCS Card and First Aid Certificate are desirable.
**About us**: Daniel Owen is a reputable recruitment consultancy specialising in the placement of skilled temporary and permanent workers in various roles within the Built Environment. We have a strong reputation for working with some of the UK's largest and most respected construction, maintenance, and engineering companies.
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