Provisioning Coordinator Telecommunications

3 weeks ago

Ireland, United Kingdom Adecco Full time

**Provisioning Coordinator**

**Hybrid - mainly home based**

**Job Role**:
The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be workingwith PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.

**JD**:

- Managing end to end circuit provisioning including customer ceases
- Taking ownership of orders from inception to customer handover
- Managing a large volume of customer accounts and their on-going provisioning projects
- Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers.
- Ensuring regular status updates are issued to end customers
- Creating customer paperwork for customer requirement,
- Liaising with operational teams for delivery of services,
- Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services
- Providing administrative support as and when required

**Skills and Experience**
- Must possess strong administrative skills, preferably gained within a sales environment. Ideally with some experience of telecoms
- Accurate keying / data input skills.
- Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM or ERP is highly desirable.
- Excellent communication skills both oral and written.
- High level of accuracy and attention to detail.
- Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally.
- Ability to analyse customer needs and recommend solutions with mínimal escalations.
- Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer's satisfaction.
- The ability to multitask - providing support for various deals at different stages.
- Willing to go the 'extra mile' and views customer excellence as a personal objective.
- Ability to work methodically and calmly under pressure.
- Strong organisational, prioritisation and time management skills.
- Ability to self-motivate and manage own workload.
- Proactive in approach with a flexible attitude.
- Able to deal with customers in patient & friendly manner.
- Team player - understands the importance of collaborative working
- Telecoms/ISP experience
- Data and Ethernet knowledge

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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