Customer Feedback Assistant

2 weeks ago


Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: Circa £22,000

**Job Type**: Full Time, permanent
**Location**: Head Office

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

The Customer Feedback Assistant will work with the Customer Feedback team and services across the business, to provide support to ensure Great Places provides a fair, transparent and timely Customer Feedback service. Working as part of a busy, dedicated team handling feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.
**What you'll be doing**

The role involves ensuring customer feedback is dealt with promptly, and the appropriate action is taken to resolve customer complaints. This will involve carrying out a number of administrative tasks to support the Customer Feedback team and wider Great Places colleagues. You will support the Customer Feedback team with logging, reporting, recording and dealing with customer enquiries. When reviewing and recording feedback from customers, you will be contributing towards the Groups' aim of being a listening and learning organisation. The role involves attending and participating in training and team meetings and the Customer Feedback Assistant will be required to adhere to all relevant guidance and working practices in the Customer Feedback policy and via a number of regulatory channels.

**What you'll need**
- Experience of working in a customer focused environment, with proven ability of delivering a high standard of customer service
- Excellent communication, organisational and prioritising skills and the ability to time-manage your work load
- Ability to work independently, using your own initiative to achieve positive outcomes
- The ability to build effective relationships with colleagues and other stakeholders
- The ability to complete tasks in an accurate and timely manner when working to specific deadlines
- Effective written and verbal communication

REF-202399



  • Manchester, United Kingdom Fusion Smiths Full time

    **Customer Service Assistant** **Location: Manchester, UK** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Assistant at their Manchester location! **Role...

  • Customer Assistant

    3 days ago


    Manchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Sale SF **All the details** **Customer Assistant - Operations - Sale SF** Part Time - 19 hours per week Permanent Contract £12.00 p/h plus £3.00 p/h Unsocial Premium **Working Pattern**: Week 1: Sun 06:00 - 14:30 Thurs 03:45 - 11:45 Fri 05:00 - 09:00 Week 2: Tues 03:45 - 11:45 Fri 05:00 - 09:00 Sat...

  • Customer Assistant

    3 days ago


    Manchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Sale SF **All the details** **Customer Assistant - Operations - Sale SF** Part Time - 23.5 hours per week Temporary Contract £12.00 p/h plus £3.00 p/h Unsocial Premium **Working Pattern**: This is a 1 Week Work Pattern: Mon 05:00 - 09:00 Tues 05:00 - 09:00 Weds 05:00 - 09:00 Thurs 05:00 - 13:00 Sat...

  • Customer Assistant

    21 hours ago


    MANCHESTER, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Operations - Sale SFPart Time hours per weekTemporary Contract£12.00 p/h plus £3.00 p/h Unsocial PremiumThis is an early morning vacancy and a very physically demanding role. Public transport is not available for the time that these shifts start so candidates need to ensure they can get themselves to work for the times shown below.Due...

  • Customer Assistant

    5 days ago


    Manchester, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Assistant. As a Customer Assistant, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom Switch Advisors Limited Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Assist customers with their inquiries, concerns, and requests in a friendly and professional manner. -...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom ALPHAATOMIC LTD Full time

    We are currently seeking a dedicated and friendly individual to join our team as a Customer Assistant. In this role, you will play a crucial part in ensuring our customers receive top-notch assistance and support across various touchpoints. **Duties**: - Assist customers with their inquiries, concerns, and requests in a professional and courteous manner. -...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom Reach 8 MCR Full time

    Are you passionate about working with people and thrive in a fast-paced, dynamic environment? If so, we have the perfect role for you! We are seeking a friendly and customer-oriented individual to join our expanding team as a Customer Assistant. As a Customer Assistant, you will be responsible for providing exceptional service to our customers and assisting...

  • Customer Assistant

    7 days ago


    Hazelgrove, Greater Manchester, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Foods - Hazel Grove SFAll the detailsCustomer Assistant - Foods - Hazel Grove SF Part Time hours per week Temporary Contract £12.00 p/h plus £3.00 p/h Unsocial Premium Due to the hours worked candidates MUST be over 18 years of age. Work Pattern: This is a 1 Week Working Pattern: Sat 04:00 - 13:00 Purpose To deliver a great...


  • Manchester, United Kingdom PAD London Full time

    **About us** PAD London is a small business in Manchester. We are social, fast-paced and professional. Our work environment includes: - Growth opportunities **Responsibilities**: - Answer and direct customer questions and complaints. - Provide customer feedback to management. - Assist customers with account set up. - Answer questions from customers...

  • Customer Assistant

    11 hours ago


    Manchester, United Kingdom CSP U.K. LTD Full time

    We are currently seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing excellent customer service and ensuring customer satisfaction. This is a great opportunity for individuals who are multilingual and have strong communication skills. **Responsibilities**: - Sell products and services to...

  • Customer Assistant

    7 days ago


    Hazelgrove, Greater Manchester, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Operations - Hazel Grove SFAll the detailsCustomer Assistant - Operations - Hazel Grove SF Part Time - 16 hours per week Temporary Contract £12.00 p/h Work Pattern: Week 1: Tues 18:00 - 22:00 Weds 18:00 - 22:00 Thurs 18:00 - 22:00 Fri 18:00 - 22:00 Week 2: Tues 18:00 - 22:00 Weds 18:00 - 22:00 Thurs 18:00 - 22:00 Sat 18:00 -...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night Foods - Manchester (30hrs) **All the details** **Customer Assistant - Through The Night Foods - Manchester (30hrs)** Fixed Term vacancy of 30.00 hours per week. Based at Manchester Market St store. Standard Rate of Pay at £10.90 per hour. Additional Unsocial Hours Premium of £3.00 per hour (for any hours...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night Foods - Manchester (27.5hrs) **All the details** **Customer Assistant - Through The Night Foods - Manchester (27.5hrs)** Fixed Term vacancy of 27.50 hours per week. Based at Manchester Market St store. Standard Rate of Pay at £10.90 per hour. Additional Unsocial Hours Premium of £3.00 per hour (for any...

  • Customer Assistant

    7 hours ago


    Manchester, United Kingdom Marks & Spencer Plc Full time

    Customer Assistant - Menswear - Manchester Customer Assistant - Menswear - Manchester Part Time - 16 hours per week Permanent Contract £12.00 p/h Working Pattern: Week 1: Mon 09:00 - 13:00 Tues 08:00 - 12:00 Weds 08:00 - 12:00 Thurs 08:00 - 12:00 Week 2: Sun 07:00 - 11:00 Mon 16:00 - 20:00 Weds 08:00 - 12:00 Thurs 09:00 -...

  • Customer Assistant

    1 month ago


    Manchester, United Kingdom GridManchester Full time

    We are a small business in Manchester City Centre. We are professional, agile, and our goal is to complete on our client's brief with a whatever it takes attitude. Our work environment includes: - Modern office setting - Company perks - Casual work attire - Safe work environment - Lively atmosphere - Regular social events We're interested in hiring a...

  • Customer Assistant

    7 days ago


    Hazelgrove, Greater Manchester, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Foods - Hazel Grove SFAll the detailsCustomer Assistant - Foods - Hazel Grove SF Part Time hours per week Temporary Contract £12.00 p/h plus £3.00 p/h Unsocial Premium Due to the hours worked candidates MUST be over 18 years of age. Work Pattern: Week 1: Mon 04:00 - 10:00 Tues 04:00 - 10:00 Wed 04:00 - 10:00 Thurs 04:00 - 10:00...

  • Customer Assistant

    3 days ago


    Lancashire, Greater Manchester, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant -Foods -Ashton Moss Work Pattern Week 1 Mon 4am - 8am Wed 4am - 8am Thurs 4am -8am Fri 4am -8am Sat 4am -8am Week 2 Tues 4am -8am Wed 4am -8am Thurs 4am -8am Fri 4am -8am Sat 4am -8am Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    4 days ago


    Manchester, United Kingdom Marks & Spencer Plc Full time

    Customer Assistant - Foods - Manchester Customer Assistant - Foods - Manchester Part Time - 16 hours per week Temporary Contract £12.00 p/h This is late night vacancy. Working Pattern: Week 1: Mon 16:00 - 20:00 Tues 16:00 - 20:00 Fri 16:00 - 20:00 Sat 16:00 - 20:00 Week 2: Mon 16:00 - 20:00 Tues 16:00 - 20:00 Fri 16:00 -...

  • Customer Assistant

    1 week ago


    Manchester, United Kingdom Marks & Spencer Plc Full time

    Customer Assistant - Womenswear - Manchester Customer Assistant - Womenswear - Manchester This is a permanent, part-time vacancy, contracted to 30 hours per week. Based at our Manchester Market Street store, within the Womenswear department. Standard rate of pay at £12.00 per hour. Working Pattern: Week One Sunday: 09:30-17:30 Monday: 12:00-20:00...