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Accounts Customer Support Advisor
2 weeks ago
**Landmark Systems** is a company committed to providing computerised solutions for businesses including farms, private estates, property management, letting companies and land agents.
We have an exciting new opportunity in our Pulborough Office for an enthusiastic and positive individual to join our growing company in the role of a Software Support Advisor.
**Key areas of responsibility**
- Identifying possible data and program issues
- Logging issues and queries on our call (ticket) logging system
- Reporting to the Support Services Manager
- Other ad-hoc duties
**Key skills and experience**
Successful applicants will need to demonstrate:
- Excellent communications skills
- Commitment to providing a high level of customer service
- A positive, enthusiastic approach
- The ability to work as part of a team and under your own initiative
- The ability to work under pressure
- The ability to think logically in order to resolve client queries
- A good knowledge and understanding of accounts
- Good organizational and time management skills.
**Training**
Full training will be provided on the use of our products.
After probation, one day a week working from home can be available if all criteria met
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Pulborough: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- AAT/similar qualification (preferred)
Work Location: In person
Reference ID: Support/04/23
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