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Parts Advisor
4 months ago
**Job Title: Parts Advisor - Prestigious Car Brand**
**Location: Pulborough, RH20**
**Salary: Up to £24,500 (depending on experience) + bonus**
**Full Time and Permanent - the role will involve working Saturdays on a rota Basis**
Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service, and accident repair services across Sussex, Surrey, Kent, and Hampshire.
Established in 1931, they are a successful and progressive third-generation family-owned business.
They are now actively looking to recruit a Service Advisor for their premium and luxury car dealership.
**The role of the Parts Advisor is to**:
- Provide our client's customers with a warm, inviting, and streamlined experience. Service
- Advisors will be required to build strong and trusting relationships while delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair of their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and to meet our client's brand standards.
**Key Responsibilities**:
- Provide exceptional levels of customer service and ownership throughout the customer’s experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer inquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on the vehicle ensuring customers' full understanding and authorization.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide by the high standards of the business.
- Take on additional responsibilities as required by the business.
**Requirements**:
- Full UK driving license.
- Organized.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
- Previous experience as a Service Advisor in the Automotive sector
**Benefits**:
- 25 days holiday + bank holidays
- Bonus / Commission
- Pension Scheme
- Free Eye Tests
- Childcare Vouchers
- Referral Scheme
**Ref**:ESHar/JL-Pull-HamR2023
