Customer Voice Business Partner

4 weeks ago

Manchester, United Kingdom One Manchester Full time

**Full Time, Permanent**

**Closing Date: 10th April 2024**

**_
Support our communities. See the difference you can make in our city._**

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Voice Business Partner to join us

**What’s the role all about?**

This is an exciting new role for us and is all about working with our customers to make sure they have their say and shape our customer facing services. At One Manchester we want to involve our customers in everything we do, and this role is key in making this happen. In this role every day will be different, but it will involve lots of engagement activities, working closely with our customers and reporting on what’s been delivered. We’re really proud of the diverse communities in which we work and this role is really important in helping us to engage with our customers from a wide range of backgrounds and experiences.

**Who are we looking for?**
- We’re looking for someone who has a passion for helping customers express themselves and has some experience in a customer facing role.
- It would be a real bonus if you have experience working in the housing sector but understanding what social housing is and how communities work will be useful in this role.
- We want someone who’s great at building positive relationships with colleagues and customers alike.
- We’re looking for someone who has experience in running groups or community activities.
- It would also be a big plus if you’ve got experience creating new processes to meet customers needs.
- This role would suit a people person, who is also process driven; someone who focuses on doing things the right way and is all about working towards the best outcomes.
- You’ll also need to know how to use IT software including Microsoft Office.

**_
Why take up the challenge with One Manchester? _**This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

INDMED

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

Stay in the know by clicking the social media icons below

  • Voice of Customer Manager

    2 days ago

    Manchester, United Kingdom Betfred Group Full time

    This role is responsible for leading the development and optimisation of the Betfred Pulse (voice of the customer) program powered by Medallia, integrating voice channels to capture comprehensive customer insights, ensuring data integrity, and managing the partnership with Medallia. The role focuses on driving platform adoption, monitoring key performance...

  • Voice of Customer Manager

    2 days ago

    Manchester, United Kingdom Betfred Full time

    Overview This role is responsible for leading the development and optimisation of the Betfred Pulse (voice of the customer) program powered by Medallia, integrating voice channels to capture comprehensive customer insights, ensuring data integrity, and managing the partnership with Medallia. The role focuses on driving platform adoption, monitoring key...

  • Finance Business Partner

    4 days ago

    Greater Manchester, United Kingdom Partner Group Full time

    Job Description Finance Business Partner Partner Financial is collaborating with a PE backed company with a significant market presence, currently entering a phase of rapid expansion. The company is undergoing a commercial overhaul aimed at establishing itself as a leader in its market, surpassing its competitors. Your role will involve offering...

  • Advanced Services Engineer

    1 week ago

    Manchester, United Kingdom M247 Ltd Full time

    M247 Manchester United Kingdom Customer Service & Operations Hybrid Company Description Advance Services Engineer (Voice) Location: Manchester, M15 5RL Contract: Permanent, Full Time, 4 days per week on site (Manchester) Hours: 40 hours per week, Mon-Fri with on call 1 in 3 or 4 weeks, £280 for the week you’re on (alerts & escalations from support...

  • Commercial Finance Business Partner

    2 weeks ago

    Manchester, United Kingdom DLA Piper Full time

    The role DLA Piper, a leading global law firm, is looking for a commercially minded professional to join as a Commercial Finance Business Partner who will be a key part of our Finance Business Partnering team sitting within the Finance function. The Commercial Finance Business Partner will be responsible for partnering with specific Service Directors...

  • Finance Business Partner

    43 minutes ago

    Manchester, United Kingdom Hilti Group Full time

    What's the role? The Finance Business Partner will act as a strategic collaborator to deliver financial results which drive current and strategic business priorities. You will influence, educate and support sales management leaders and team members to ensure business performance to achieve our growth strategy, and you will support and drive elements...

  • Senior HR Business Partner

    2 hours ago

    Manchester, United Kingdom KPMG-UnitedKingdom Full time

    Job descriptionThe Lead HR Business Partner partners a business where there is a need for a distinct and articulated people strategy such as Performance Group or KBS functional team. The Lead HR Business Partner is a strategic partner within their area of the business, the key facilitator and enabler of the matrixed organisation and a driver of change. They...

  • Manager of Quality and Partnering

    1 month ago

    Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. We are continuously building a technology platform and products that gives front line workers a voice and leaders the visibility to make smart decisions in driving...

  • Commercial Finance Business Partner

    3 weeks ago

    Manchester, United Kingdom DLA Piper Full time

    The role DLA Piper, a leading global law firm, is looking for a commercially minded professional to join as a Commercial Finance Business Partner who will be a key part of our Finance Business Partnering team sitting within the Finance function. The firm is split across seven practice groups, each with a presence throughout the International offices....

  • HR Business Partner

    4 weeks ago

    Manchester, United Kingdom Michael Page Human Resources Full time

    Michael Page is exclusively supporting a key customer in recruiting a HR Business Partner for the European business unit for a leading international engineering & manufacturing business. Client DetailsOur customer is a leading international engineering & manufacturing business who is embarking on a period of change and transformation.They pride themselves in...

  • Commercial Finance Business Partner

    1 month ago

    Manchester, United Kingdom DLA Piper Full time

    The role DLA Piper, a leading global law firm, is looking for a commercially minded professional to join as a Commercial Finance Business Partner who will be a key part of our Finance Business Partnering team sitting within the Finance function. The firm is split across seven practice groups, each with a presence throughout the International offices. Each...

  • Freelance Polish Interpreters Required in Manchester

    1 month ago

    Manchester, United Kingdom Clear Voice Interpreting Services Full time

    **About Clear Voice** Clear Voice are passionate about removing language barriers and supporting vulnerable people. We work with Charities and organisations in the Public and Private Sectors across the UK. We are currently recruiting **freelance interpreters** for **Polish in Manchester**, who can help us to meet the needs of our clients. **We offer**: -...

  • Finance Business Partner

    4 weeks ago

    Manchester, United Kingdom LADbible Group Full time

     Here at LAD, we are on the lookout for a cost focused Finance Business Partner, to join our talented finance team based here in Manchester.If you are a finance professional with experience of working in a fast-paced environment, then please get in touch. The role is new due to business expansion. You will work closely with key stakeholders across the...

  • Customer Service Manager

    4 weeks ago

    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An opportunity has arisen for a Customer Service Manager to join an e-commerce retail business based in Manchester. The Customer Service Manager will lead and develop the customer service team, ensuring high levels of service. **Client Details** Our client, based in Manchester, is a market leading e-commerce business. With a wide range of customers...

  • Business Partner

    1 month ago

    Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    Commercial Business Partner page is loaded Commercial Business Partner Apply locations Salford Quays, Manchester time type Full time posted on Posted 10 Days Ago job requisition id R0011138 Commercial Business Partner As a Commercial Business Partner you will be the "face" of Technology and Security into defined technology/business units (including...

  • Commercial Business Partner

    1 month ago

    Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    Commercial Business Partner page is loaded Commercial Business Partner Apply locations Salford Quays, Manchester time type Full time posted on Posted 10 Days Ago job requisition id R0011138 Commercial Business Partner As a Commercial Business Partner you will be the "face" of Technology and Security into defined technology/business units (including but...

  • Senior Talent Acquisition Partner

    1 month ago

    Manchester, United Kingdom SafetyCulture Full time

    **Senior Talent Acquisition Partner**: - Manchester- People - Talent Acquisition /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in...

  • HR Business Partner

    4 weeks ago

    Manchester, United Kingdom Michael Page Human Resources Full time

    Michael Page is exclusively supporting a key customer in recruiting a HR Business Partner for the European business unit for a leading international engineering & manufacturing business. Client DetailsOur customer is a leading international engineering & manufacturing business who is embarking on a period of change and transformation.They pride themselves in...

  • HR Business Partner

    4 weeks ago

    Manchester, United Kingdom Citation Full time

    HR Business Partner Location: Wilmslow - Hybrid split of 3 days office, 2 days home Working hours: Full-time or Part-time **Salary**: Competitive Citation is one of the top 30 companies in the UK to work for with thousands of very happy customers. (Our 5* Trustpilot and Glassdoor reviews speak for themselves!) We are really proud of our leading colleague...

  • Human Resources Business Partner

    2 days ago

    Manchester, United Kingdom Oliver Brookes Full time

    HR Business Partner, North West, c£80,000 plus bonus and excellent benefits, permanent. Our client is an iconic prestigious brand, renowned for their quality and unwavering commitment to excellence. As they continue to evolve, they are seeking a talented HR Business Partner to join their HR team and support the development of their HR service offering. ...