Library Customer Service Assistant

4 weeks ago


Hatfield, United Kingdom University of Hertfordshire Full time

**Post Title**: Library Customer Service Assistant**SBU/Department**: Library & Computing Services**FTE**: 1.0 fte working 37 hours per week(Part-time would be considered for this role)**Duration of Contract**: Permanent**Salary**: UH3 £23,700pa**Annual Leave**: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year**Location**: College Lane Campus/De Havilland Campus Hatfield- The Library Customer Service Team provides, manages and supports University learning environments. Library Customer Service Assistants work as part of a team ensuring effective day-to-day delivery and contribute to the general work of Library and Computing Services (LCS), in particular acting as roving support, staffing service points, shelving support and assist maintaining a high-quality learning environment within departmental buildings.**Main duties and responsibilities**
- We are looking for an committed and efficient person with a commitment to providing a high standard of customer service. You will carry out a range of duties essential to the running of our two large Learning Resources Centre’s and day to day delivery of our facilities and services. Weekly hours 37 from 9:30 - 18:00 Monday to Friday.**Skills and experience needed**
- You will have experience of providing a service to customers. You will need good communication and interpersonal skills, be able to work quickly and accurately and cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day.**Qualifications required**
- You will have a minimum of GCSEs grade C/grade 4 or above in mathematics and English or equivalent, or proven professional work experience.- Please view the job description and person specification for a full list of the duties and essential criteria._
- Applicants are asked to attach a personal statement showing clearly how their skills match the Person Specification._**Closing Date**: 17 September 2023**Interview Date**: TBC**Reference Number**: 053815**Date Advert Placed**: 31 August 2023



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