![Serco Plc](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Sleeper Host- Fort William
2 months ago
Guest Experience Sleeper Host
Fort William, Inverness
Fixed Term Contract 9 months
Full time 35 hours per week
Full time equivalent -£ 30,453.08 plus additional benefits
We have an exciting opportunity for a Full Time Guest Experience Sleeper Host to join our team to deliver a fantastic onboarding service and memorable experience for Caledonian Sleeper Guests. This is a fixed term contract maternity cover for 9 months.
Caledonian Sleepers forms a vital part of Scotland’s transport network, regularly moving over 300,000 trips per year. with an anticipated increase to 350,000 over 15 years, Caledonian Sleepers will manage and operate all aspects of the network with total revenues of £800m over its 15-year contract term. The contract has a workforce in excess of 100 employees and together with several key 3rd party suppliers, deliver the core service and specialist projects, providing a unique ‘one stop shop’ solution for Transport Scotland and their business, tourism and leisure aspirations.
Key Accountabilities
Maintain excellent product and service knowledge, this ensures Caledonian Sleeper’s on-board service delivery is seamless and provides a memorable experience for all Guests.
Working in line with our policies and procedures to ensure consistent high standards across the entire on-board service delivery.
Ensure presentation of the train throughout the journey is to the highest standards, escalating any service failures to the appropriate department as required.
Execution of safety and security checks throughout the end-to-end journey.
Delivering a warm welcome to Guests upon pre-departure, and a fond fair well upon arrival at their destination.
Ensure all Guests (including PRM Guests) are provided with additional assistance and information as required, which includes berth functionality and the on-board service. This would also include all relevant safety and security arrangements on-board and supporting, for example, families and older guests with luggage.
Ensure through the check-in process that all Guests are compliant with valid travel documentation.
Ensure all our Guests receive the highest standards of service, as per the Service Guidelines. Double, Club and Classic Guests to receive enhanced product as expected.
In the absence of a Team Leader, the Host team will maintain service levels onboard for our guests, namely the Club Car, Room Service and at seat service, based on the agreed service matrix, ensuring that revenue opportunities are being maximised and guests are offered a food & beverage service throughout the journey. The primary host delivering the Club Car service would receive a Catering Allowance.
Working on an ad-hoc basis as a Team Leader to meet operational and safety requirements and ensure onboard service delivery for guests. This would be on a voluntary basis with an appropriate payment made to recognise this higher grade duty.
Seated Coach Guests to receive timely and frequent service delivery throughout their journey, as per the Guest Experience Service Guidelines.
Complete end of journey financial reconciliation and documentation of all onboard sales.
Proactively offer and share feedback with your Performance & Standards Manager on the service standards and procedures to help strive for continuous improvement across Caledonian Sleepers service.
Identify and report maintenance issues through the digital tools made available to all on-board Hosts.
Any service or Guest issues are escalated to the Team Leader to be included in their shift report, and any necessary feedback forms completed and sent to the GSC for escalation before end of shift.
Through My Catch-Up annual plan meet business objectives which will includes (but is not limited to) seeking to maximise revenue opportunities, using best endeavours, all opportunities, and tools available to aim to achieve average spend per guest target, support right time boarding and overall, Guest Satisfaction.
Ensure all business communications sent have been read and understood pre-departure and during your shift.
Embrace technology, with appropriate training given, using the equipment provided to help support the successful delivery of our Guest experience.
Wear and maintain your issued Caledonian Sleeper uniform to the Service Guidelines standards.
Attend face to face briefings on-board our service and other business requirements.
Complete all mandatory Learning and Development training in a timely manner, as per the schedule set.
This list of key accountabilities is not exhaustive and may change throughout the life of the role.
**What you will need for the role**:
Experience in ensuring a company vision is brought to life in an operational or hospitality environment in a professional and consistent manner.
Excellent communication and interpersonal skills.
Knowledge of Customer Service skills, which can be demonstrated as having been delivered in a guest facing environment, with ability to proactively seek resolution f
-
Part Time Guest Experience Sleeper Host- Fort
2 months ago
Fort William, United Kingdom Serco Plc Full timeGuest Experience Sleeper Host Fort William, Inverness Permanent, Part Time 17.5 hours per week - rostered from Sunday to Saturday, all constant nightshifts Full time equivalent -£ 30,453.08 plus additional benefits We have an exciting opportunity for a Part Time Guest Experience Sleeper Host to join our team to deliver a fantastic onboarding service and...
-
Barista Fort William Fort William Dt Part Time
2 months ago
Fort William, United Kingdom Costa Limited Full timeFort William Drive Thru and High Street Barista - Fort William Fort William DT - 20 hrs pw - seasonal Here at Costa Coffee in Fort William we are one team working between our Drive Thru and High Street..... and we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every...
-
Barista Fort William Fort William Dt Part Time
3 months ago
Fort William, United Kingdom Costa Limited Full timeFort William Drive Thru and High Street Barista - Fort William Fort William DT - Part-Time - Seasonal Flexible, various hours available Here at Costa Coffee in Fort William we are one team working between our Drive Thru and High Street..... and we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to...
-
Supervisor Fort William
3 months ago
Fort William, United Kingdom CJ Lang & Son Limited Full timeSUPERVISOR-SPAR Claggan Our retail Supervisors are the vital link between our Customer Service Assistants and the Store Manager and, in this role, you will be involved in many aspects of running a store, from stock management to motivating staff to deliver outstanding customer service, all with the benefit of working with our trusted SPAR brand....
-
Classroom Assistant
1 month ago
Fort William, United Kingdom UHI North, West and Hebrides Part timeAbout us: With over 600 staff, 19 campuses, and circa 9000 students, UHI North, West and Hebrides, a partner of the University of the Highlands and Islands, covers an area larger than Wales and encompasses more than 40% of Scotland’s coastline. As Scotland’s newest college, we are at the forefront of pioneering distinctive and sustainable learning,...
-
Barista Fort William
2 months ago
Fort William, United Kingdom Costa Limited Full timeBarista - Fort William - 25 hrs per week - Permament (£400 summer bonus for anyone working between July-September) Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, you’ll not only enjoy the pride...
-
Barista Fort William Weekends and Holidays
3 months ago
Fort William, United Kingdom Costa Limited Full timeFort William Barista - Fort William - 20 hrs per - Weekends and Holidays - permanent Here at Costa Coffee we work as one team in both our High Street and Drive Thru Stores. We want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa...
-
Team Leader Fort William Dt
2 months ago
Fort William, United Kingdom Costa Limited Full timePerminant all year round contract Fort William Team Leader (Barista Maestro) - 30 hrs per week - Permanent (£400 summer bonus for anyone working between July-September) Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers....
-
Food Safety Officer
3 months ago
Fort William, United Kingdom Lorien Full time**FOOD SAFETY OFFICER - FORT WILLIAM / LOCHABER** Our Fort William / Lochaber based client has a new opportunity for a Food Safety Officer to provide a range of technical and specialist regulatory and advice duties covering Food Safety legislation. The role will involve carrying out a range of Regulation and Advice Duties. For Food Safety the...
-
Front of House Receptionist
3 months ago
Fort William, United Kingdom SGE IMPERIAL HOTEL FORT WILLIAM Full timewe are looking for well presented, friendly and outgoing individual to run the reception at Imperial Hotel in Fort William. As a member of our reception team, your focus will be to ensure that each of our guest receives the warmest and most genuine of welcomes; you will be responsible for ensuring that they are checked in and checked out with mínimal...
-
Meter Reader
3 months ago
Fort William, United Kingdom Gi Group Full time**Permanent**: **We are hiring METER READERS in your postcode PH31 to PH34 now!** **Permanent Full-Time - Working close to home.** - £11.53 - 12.00 per hour basic pay. - £25,000 to £30,000 a year average earnings with Additional Bonuses on average £250 monthly. - 40 - 45 hours a week guaranteed with flexible start and finish times. - Hours of work...
-
Barista Maestro Team Leader Fort William Dt Full
3 months ago
Fort William, United Kingdom Costa Limited Full timeFort William Team Leader (Barista Maestro) - Fort William DT - 35 hrs per week - permanent Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Leader ready to head up a team, this could be the...
-
Barista Fort William
2 months ago
Fort William, United Kingdom Costa Limited Full timeBarista - Fort William - 16 hrs per week - permanent, (£400 summer bonus for anyone working between July-September) Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, you’ll not only enjoy the...
-
Barista Fort William
3 months ago
Fort William, United Kingdom Costa Limited Full timeBarista - Fort William - 8 hrs per week - Permanent (£400 summer bonus for anyone working between July-September) Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, you’ll not only enjoy the pride...
-
Support Worker
3 months ago
Fort William, United Kingdom Crossroads Caring Scotland Full time**Join Our Compassionate Team as a Support Worker in Lochaber - covering Fort William, Corpach and Caol** Are you passionate about making a difference in the lives of Adults with support needs? Do you thrive in a supportive and nurturing environment where teamwork and compassion are at the heart of everything we do? If so, we invite you to join us at...
-
Support Worker
2 months ago
Fort William, United Kingdom Crossroads Caring Scotland Full time**Join Our Compassionate Team as a Support Worker in Lochaber - covering Fort William, Corpach and Caol** Are you passionate about making a difference in the lives of Adults with support needs? Do you thrive in a supportive and nurturing environment where teamwork and compassion are at the heart of everything we do? If so, we invite you to join us at...
-
Support Worker
3 months ago
Fort William, United Kingdom Crossroads Caring Scotland Full time**Join Our Compassionate Team as a Support Worker in Lochaber - covering Fort William, Corpach and Caol** Are you passionate about making a difference in the lives of Adults with support needs? Do you thrive in a supportive and nurturing environment where teamwork and compassion are at the heart of everything we do? If so, we invite you to join us at...
-
Labourer 1, Fort William
1 month ago
Fort William, United Kingdom Highland Council Full timeJob Description Post Title: Labourer 1 Location: Fort William Hours: 37 hours per week Duration: Permanent Salary: £23, - £24, p.a. Salary placing will normally be at the first point of the scale. Contact Person: Angus Lawrie Tel: Job Purpose: To carry out labouring duties for various trades undertaking repairs, refurbishments and...
-
Retail Assistant
3 months ago
Fort William, United Kingdom VPZ Full time**The UK's largest vaping retailing business is hiring!** **Role**: ECS (E-Cigarette Specialist) **Location**: Fort William **Contract**: 20 Hours per week minimum. **Starting Rate**:£10.50** with further **increase** following successful completion of **training** This is a fantastic opportunity for someone looking to work in an exciting, and rapidly...
-
Operations Customer Assistant Fort William
3 months ago
Fort William, United Kingdom Marks & Spencer Full time**Working Pattern** Week 1 Sun 04:30-12:30 Mon, Wed, Thur, Fri 03:30-11:30 Week 2 Mon, Tue, Thur Fri, Sat 03:30 - 11:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...