Support Specialist- Northern Ireland

3 weeks ago

Coleraine, United Kingdom Schneider Geospatial Full time

**What you can expect in the role**
- Willingness to learn new skills.
- Clearly document support cases and client questions.
- Experience working in small teams with an entrepreneurial attitude.

**Responsibilities**
- Remotely connect to client machines to assist with Data ETL connection issues.
- Analyze client issues, troubleshoot the problem, and implement the solution.
- Document and record case communications.
- Manage multiple cases simultaneously.
- Ability to verbally communicate clearly with client over the phone in the English language.
- Good communication, enunciation, and grammar skills (in the English language) are highly important.

**Essential Skills**
- Demonstrated problem solving and analytical skills.
- Strong work ethic and proactive approach.
- Friendly, personable, and quick to establish rapport with clients.

**Qualifications**
- Experience reading/writing Structured Query Language (SQL)
- Experience with reading/writing basic script programs (Python)
- Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
- Demonstrated problem solving and analytical skills, with a willingness to learn new skills.
- Experience reading/writing HTML, CSS, JavaScript is a strong plus
- Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
- Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management.
- Experience with Schneider Geospatial’s software products, a strong plus.
- Experience with GIS, specifically ESRI ArcGIS products, is a plus.

***

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- UK visa sponsorship
- Work from home

**Schedule**:

- Monday to Friday
- Ability to commute/relocate:

- Coleraine: reliably commute or plan to relocate before starting work (required)

**Work authorisation**:

- United Kingdom (required)

**Work Location**: Hybrid remote in Coleraine

About Schneider Geospatial

Schneider Geospatial creates innovative geospatial (GIS) and data-driven web portal technology solutions for GovTech and related markets. We are committed to exceptional customer service to our clients and providing solutions that bring significant value to their organizations.

Schneider Geospatial, LLC. is an Equal Opportunity Employer.

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