Customer Relations Officer

2 weeks ago


Billericay, United Kingdom Swan Housing Group Full time

This is a fantastic opportunity to join our Customer Relations Team. Dealing with simple queries through to complex complaints, you’ll become an Ambassador for our Customers. No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge and resilient enough to keep going. In short, we’re looking for someone that has a bit of everything, including a light dusting of magic. We don’t ask for much.

**What we need from you**:

- We’re looking for confident individuals with a natural flair for conversation, great listeners who remain calm.
- People who get a buzz out of building relationships and solving problems.
- We want our staff to be bold in their attitude and outlook, as we’re a people first environment, we support and take care of our Customers.
- A positive and resilient attitude with a high level of self-motivation.

**The Job**:

- Act as the first point of contact for our customers
- Ensure their queries are dealt with quickly and effectively
- Record and monitor customer feedback, including complaints
- Use and update our online database systems
- Liaise with our many internal teams across Essex and London

**What’s on offer**:

- Fantastic working environment with a friendly upbeat team
- Good progression opportunities
- 28 days of holiday including Bank Holidays
- This is a full time contract working Monday-Friday 9am - 5.15pm, five days a week
- Don’t forget, you’ll need to be eligible to live and work in the UK



  • Billericay, United Kingdom Swan Housing Group Full time

    **About the role** Are you committed to delivering an outstanding level of service while receiving on the job training and guidance? If so we would like to invite you join our Housing Team. We are currently looking for 2 Customer Services Officers to join our Essex team. Being part of a Housing Association, social purpose is our mantra. The work that we do...


  • Billericay, Essex, United Kingdom Bennett And Game Recruitment Full time

    Our client, a growing construction company based the Billericay, Basildon area of Essex, are recruiting for a resourceful and confident Office Manager to join them on a full-time, permanent basis. The Office Manager will be responsible for the day to day running of the office, managing general administration, email and phone enquires, data entry, speaking to...

  • Office Manager

    3 weeks ago


    Billericay, Essex, United Kingdom Bennett And Game Recruitment Full time

    Our client, a growing construction company based the Billericay, Basildon area of Essex, are recruiting for a resourceful and confident Office Manager to join them on a full-time, permanent basis. The Office Manager will be responsible for the day to day running of the office, managing general administration, email and phone enquires, data entry, speaking...


  • Billericay, United Kingdom SAS Special Projects Full time

    We are looking for a office assistant to work in a family run construction company in Billericay Main tasks would be answering the phone, taking in deliveries and directing drivers to the right place to be unloaded, typing quotes in excel, creating jobs and actioning them organising plant/tool hire, keeping shelfs stocked, ordering materials for engineers,...

  • Key Account Manager

    1 month ago


    Billericay, United Kingdom Mitchell Maguire Full time

    **Key Account Manager - Groundwork & Reinforcements x2** Job Title: Key Account Manager - Groundwork & Reinforcements Industry Sector: Groundworks, Reinforced Concrete, Reinforced Steel, Rebar, Steel, Steel Mesh, Mesh, Formworks, Waterproofing, Insulation, Piling Accessories, Concrete Accessories, Slabs Accessories, Ground Heave, Masonry Support Systems,...


  • Billericay, United Kingdom Swan Housing Group Full time

    We have a very exciting Fixed Term Contract available for 12 Months within Neighbourhood Services based at our office in Billericay, Essex. Working as part of the busy Neighbourhood Team, you will act as the first point of contact for our residents on a wide range of housing management issues. We are looking for a confident administrator with excellent...

  • Inbound Call Handler

    2 weeks ago


    Billericay, United Kingdom Pure Resourcing Solutions Full time

    A financial services company based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team. **Working Pattern**: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon **Main Purpose of role**: To resolve...


  • Billericay, United Kingdom Swan Housing Group Full time

    We have a very exciting Fixed Term Contract available for 12 Months within Neighbourhood Services based at our office in Billericay, Essex. Working as part of the busy Neighbourhood Team, you will act as the first point of contact for our residents on a wide range of housing management issues. We are looking for a confident administrator with excellent...


  • Billericay, United Kingdom Recruit Central Full time

    Job Purpose: Measuring & quality control. Duties: Working Monday to Friday (days) - Program / operation of CMM machines & Faro Arm Scanner - Generate report documentation as required to customer expectations - Carry out Gauge R&R / MSA Studies - Carried visual inspection against the customer standards when required - Make or offer suggestions on changes to...

  • Transport Planner

    4 weeks ago


    Billericay, United Kingdom Hammond Transport Ltd Full time

    **Transport Planner** **Job Type**:Full Time, Permanent **Location**:Billericay, Essex **Working Hours**:Monday - Friday (08.00-18.00) **Salary**:£30,000.00 **Benefits**: - Weekly Pay. - Company pension. - Working with a variety of specialist companies. - Modern office environment. - 28 days holiday per year. - Workwear provided. - Secure working...

  • House Cleaner

    1 month ago


    Billericay, United Kingdom Maid2clean Full time

    Are you a house cleaner who is looking for work with a National Cleaning Agency? Maid2Clean cover all over the UK with over 160 local offices, you'd be working through a local office near to where you live. - Great pay which is paid to you by the customer on the day of clean. - You work as little or as many hours that you prefer. - Regular clients on a...

  • Cover Manager

    3 weeks ago


    Billericay, United Kingdom Athona Full time

    Position: Cover Manager Start date: 13th May End date: 31st May Location - Billericay The role: The primary focus of the role will be to implement staff cover and maintain good order and to keep students on task in the classroom ensuring they progress through the planned curriculu To organise the planning, co-ordinate and allocate daily cover...

  • Cover Manager

    3 weeks ago


    Billericay, United Kingdom Athona Full time

    Position: Cover Manager Start date: 13th MayEnd date: 31st MayLocation - Billericay The role:The primary focus of the role will be to implement staff cover and maintain good order and to keep students on task in the classroom ensuring they progress through the planned curriculuTo organise the planning, co-ordinate and allocate daily cover arrangements for...


  • Billericay, United Kingdom Bennett & Game Recruitment Full time

    Our Client, a multi-disciplinary consultancy based in Billericay, are seeking a Senior Building Surveyor to join them due to continued growth. The Senior Building Surveyor will be working on a range of projects based across the region. You will be workingon a range of sectors such as commercial, healthcare, residential and educational. This role will be...


  • Billericay, United Kingdom Bennett & Game Recruitment Full time

    Our Client, a multi-disciplinary consultancy based in Billericay, are seeking a Senior Building Surveyor to join them due to continued growth. The Senior Building Surveyor will be working on a range of projects based across the region. You will be workingon a range of sectors such as commercial, healthcare, residential and educational. This role will be...

  • Repairs Admin

    7 days ago


    Billericay, United Kingdom Matt Burton Full time

    MBA are currently recruiting for an Administrator to join an exciting global organisation in Billericay. As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselves on providingan exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As...


  • Billericay, United Kingdom John Williams Recruitment Full time

    Our client being a commercial brokers based in the Essex area are looking to hire an Account Handler to handle SME business. Will be providing day to day servicing and administration. Must be technically accurate and cost effective in accordance with company procedures. Answering the telephone in a polite and professional manner, dealing with the query as...


  • Billericay, United Kingdom John Williams Recruitment Full time

    Our client being a commercial brokers based in the Essex area are looking to hire an Account Handler to handle SME business. Will be providing day to day servicing and administration. Must be technically accurate and cost effective in accordance with company procedures.Answering the telephone in a polite and professional manner, dealing with the query as...


  • Billericay, United Kingdom Morgan Sindall Property Services Full time

    **Full Time - 42.5 Hours** We are looking to recruit several of **Electricians** to join our team across Essex. **About the Role** You will join our team working on a 10 year contract with Moat Homes to undertake electrical repairs, testing and installation works across your dedicated area whilst complying with BS7671. We’re looking for multiple...


  • Billericay, United Kingdom Morgan Sindall Property Services Full time

    Full Time - 42.5 Hours We are looking to recruit several of Electricians to join our team across Essex. About the Role You will join our team working on a 10 year contract with Moat Homes to undertake electrical repairs, testing and installation works across your dedicated area whilst complying with BS7671. We’re looking for multiple Electricians to...