Neighbourhood Assistant

2 weeks ago

Billericay, United Kingdom Swan Housing Group Full time

We have a very exciting Fixed Term Contract available for 12 Months within Neighbourhood Services based at our office in Billericay, Essex. Working as part of the busy Neighbourhood Team, you will act as the first point of contact for our residents on a wide range of housing management issues. We are looking for a confident administrator with excellent customer service skills to join us. Please note - This role will be based at the office full time (Mon-Fri).

**Key Responsibilities will include**:

Take ownership of general queries and liaise when required with internal and external partners to resolve customer queries
Help provide customers with accurate, up-to-date information taking due consideration of policy and procedures and relevant legislation
- Attend Resident meetings when necessary

**What we are looking for from you**:

- Previous customer service experience
- Good IT skills using MS Office packages
- Excellent communication both written and verbal
- Well organised and able to prioritise workload effectively
- Professional telephone manner
- Flexibility and willingness to learn

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