Assistant Service Manager

6 days ago


Snodland, United Kingdom Command Recruitment Full time

Assistant Service Manager / Service Reception Manager required by a Fast Moving, Highly Profitable company who are expanding again. This is a unique, record-breaking place to work who promote on Your performance and Embrace change and new IT systems andIT processes.

Your previous experience will have been in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

We are seeking some who can demonstrate that they are head and shoulders above others in the industry and are looking for the next challenge, a leader who can lead by example in a friendly, professional, and productive manner and be a go-to person to driveand grow the team.

This is an excellent role for someone to show their management skills in a no sales environment, there is NO Upselling to be done All cars are under warranty so an efficient, effective service to get the vehicle back on the road is required. No SellingPhew

You will be responsible for the day-to-day running of the customer support team, ensuring that all tasks are completed by the team and assisting the team with difficult customers or customers who have requested to be referred to a manager. It's a fast-movingenvironment but fun and a good team spirit where they all pull together.

**Job Description**:

- An enthusiastic and passionate personality to drive and motivate your team.
- You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives, call volumes etc.
- Oversee all aspects of the Service Department operations in the absence of the service manager
- Challenge and drive the performance of your team who will meet customers and hand over cars at the front desk.
- Managing, coaching, and motivating employees to ensure a high quality of staff. (4-5 Staff)
- Assist with Monitoring performance against targets (non-sales)
- Ensuring correct completion of Health Checks
- Daily reporting on vehicles over 7 days on-site - discuss with Aftersales Manager and gain plan/authority to complete
- Ensuring all courtesy cars are taxed with up-to-date MOT's
- Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.
- Updating the spreadsheets daily with the pre-call information (booking date, vehicle reg & advisor name)
- Checking to ensure the team have completed their pre-calls and any documents for the next day's bookings
- Make sure the reception team have been provided a daily check-in sheet for each advisor
- Ensuring that all vehicles on site are scheduled in the diary
- Checking all phones are logged in the queue and phones are being answered and answering calls where required
- Refunds are completed within 24 hours - whilst on site, these will be dealt with by the aftersales manager - when not on-site will be handled by a customer support manager
- Customer updates are completed twice daily for any customers who have there vehicle in for repair.

In return, you will receive a Great Basic Salary of £32-35,000(Dependant on Experience) plus company benefits

Monday to Friday, 7.30am-5pm



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