Team Lead, Events Travel

1 week ago

London, United Kingdom atlanta events & corporate travel consultants Full time

UK
- London
- Events Management

**REPORTING TO: HEAD PF EVENT TRAVEL- UK, DE & AU**
**OFFICE LOCATION**:LONDON

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.

**Overall Purpose of Role**:
**About you**:
**Knowledge Skills and Experience**:

- Experience of operational management preferably within the global travel and/or events industry
- Strong leadership, influencing and negotiation skills.
- Excellent communications skills both written and verbal.
- Outstanding relationship building skills.
- Ability to understand and act on the key metrics and business drivers.
- Experienced in people development and management.
- Proven experience in the travel industry, specifically booking and ticketing group travel
- GDS experience
- Cvent and/or understanding of event registration tools.
- Excellent fares and ticketing knowledge including Published, Net, Group, and Consolidator fares.
- Working knowledge of MS Office Suite, with a focus on Excel and Outlook
- Experience working in a high pressured environment.
- Knowledge and experience of the air/travel industry and key contacts
- Excellent geographical and airline schedule knowledge
- Project management expertise with the ability to handle multiple projects at the same time.
- Ability to present facts in a concise document.
- Manage processes from conception to final reconciliation.
- To assist and support other Team Lead’s and Head of Event Travel as and when required.
- Outstanding organisational skills
- A caring and passionate person who shares a vision in developing strong relationships.

**Responsibilities**:

- A Main point of contact for both internal and external clients and suppliers
- Qualification of new requests received within the Event Travel team.
- Distribution and/or allocation of projects and/or tasks to the team.
- Daily operational updates with peers escalating issues where appropriate.
- Daily line and performance management, motivation, and development of the team
- Identify and deliver any training requirements and performance improvement measures, including the
development of training plans for your team in conjunction with the Head of Event Travel
- To investigate escalated customer complaints or issues to satisfactory resolution
- To work in conjunction with the Head of Event Travel and HR team in optimising staffing levels, including
shift patterns, overtime and out of hours to meet the business demand and personnel records are kept up
to date.
- Conduct regular one to one meetings with direct reports.
- Managing HR issues in accordance with Managers Guide on employment practices.
- Makes it fun by creating an environment in which people feel comfortable and which generates a positive
approach and a feeling of achievement.
- Leads by example, inspiring others to achieve high standards.
- Works through conflict constructively, finding opportunities to resolve difficulties.
- Regularly takes strengths and weaknesses, as well as skills, into account when organising teams.
- Create group and individual reservations and accurately input data into internal software systems.
- Reports any issues that may impact on business and financial performance.
- Negotiate best fares with suppliers as well as flexible terms and conditions.
- Research fares by following the R&M benchmarking strategy.
- Excellent and strong multi-tasker who works well under pressure and can easily deal with short lead
requests within SLA.
- Seek cost effective solutions in line with client objectives.
- Demonstrate our ‘value proposition’ to clients through hard cost savings and soft cost benefits.
- Conduct and co-ordinate risk assessment and contingency plans as required.
- Responsible for controlling budgeted costs.
- Ensure timely and accurate cost reconciliations, ensuring clients are invoiced within set SLAs.
- Always maintain client focus and demonstrate excellent service levels.
- To attend and lead client calls, to attend face to face meetings as and when required to do so.
- Own and oversee the management of a range of group travel projects to ensure client service satisfaction,
manage performance to agreed client service level agreements, ensure successful project delivery on time
and on budget and achieve pre-agreed event profitability targets.
- Work closely with Client Success Managers to understand the client accounts.
- Deliver a consultative and proactive service offering expert knowledge of how best to meet.
- Client objectives through event travel projects to ensure client retention.
- To support all areas of the business by providing them with new an

  • Team Lead, Events Travel

    2 weeks ago

    London, United Kingdom Reed & Mackay Full time

    **REPORTING TO: HEAD PF EVENT TRAVEL- UK, DE & AU** **OFFICE LOCATION**:LONDON Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re...

  • Groups & Events Travel Consultant

    2 months ago

    London, United Kingdom Platinum Travel Recruitment Ltd Full time

    Due to remarkable growth, we are now on the hunt for an experienced Groups and Events Travel Consultant to join a highly successful travel company that offer a range of travel services across the globe to clients.This exciting role is ideal for an experienced Travel Consultant from a leisure or business travel background with a passion for events seeking...

  • Groups & Events Travel Consultant

    2 months ago

    London, United Kingdom Platinum Travel Recruitment Ltd Full time

    Due to remarkable growth, we are now on the hunt for an experienced Groups and Events Travel Consultant to join a highly successful travel company that offer a range of travel services across the globe to clients.This exciting role is ideal for an experienced Travel Consultant from a leisure or business travel background with a passion for events seeking...

  • Europe Team

    4 weeks ago

    London, United Kingdom FCM Travel Full time

    The Opportunity Joining our specialist Europe team, we are seeking a Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating...

  • Freelance Event Staff

    2 weeks ago

    London, United Kingdom GOTO Events Full time

    GOTO Events are a leading corporate event & team building company specialising in the management and delivery of a diverse range of unique team experiences throughout the UK & Europe. Our events are all business to business for corporate clients including Sony, Facebook, Amazon, Nike, Just Eat, Santander & Sky. We're constantly hiring for a range of...

  • Events Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Travel Gossip Full time

    Events Co-ordinator, Remote (UK wide), from 25kImportant: Please only apply if you have 6 months to 2 years recent experience working in events. We seek a friendly, organised, event-loving person to join our growing team to manage our popular B2B events.What's the role?Create all events on our website, Eventbrite and FacebookPromote all events via social...

  • Events Co-ordinator

    2 weeks ago

    City of London, Greater London, United Kingdom Travel Gossip Full time

    Events Co-ordinator, Remote (UK wide), from 25kFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.We seek a friendly, organised, event-loving person to join our growing team to manage our popular B2B events.Who are we?Travel Gossip is a fast-growing travel trade media brand delivering B2B news,...

  • Travel Agent

    5 days ago

    London, United Kingdom Major Travel Full time

    **Main purpose of the role**: Experience in a similar Sales or Reservations role in the Travel industry is preferable. Reports to: Head of Sales **Key Responsibilities**: - Dealing with enquiries and to sell holidays - Turning enquiries into bookings - To offer suitable packages and ancillaries within the requirements - To maintain a high level of...

  • Travel Consultant

    2 weeks ago

    London, Greater London, United Kingdom Travel Trade Recruitment Full time £26,000 - £31,000

    Indian Ocean & Caribbean Travel Consultant Amazing opportunity for a Indian Ocean & Caribbean Travel Consultant you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer...

  • Corporate Travel Consultant

    3 weeks ago

    London, United Kingdom Travel Trade Recruitment Full time

    Are you a motivated Business Consultant or Leisure Travel Consultant looking to move in to travel and event management role? We are currently looking for an enthusiastic, motivated Travel and Events Consultant to join our clients team in London. Our client is an integrated travel and event management agency for both businesses and individuals. - Booking all...

  • Event & Travel Coordinator

    1 month ago

    London, United Kingdom BLAST Full time

    Location: UK (with ability to travel to London) or Copenhagen Reporting to: Director of Events BLAST is looking for a full time Event & Travel Coordinator to help support the planning and delivery of the BLAST tournaments throughout the year. This role will be a mix of pre-event planning and travel related administration tasks as well as taking on an...

  • Event Executive

    4 weeks ago

    London, United Kingdom Outsourced Events Ltd Full time

    **Your mission**: The Company Founded in 2001, based in Hammersmith Outsourced Events Ltd is a multi award winning end-to-end event management provider to the IT and professional services industries, as well as the Association and not-for profit sectors. Working globally across more than 50 clients and running upwards of 250 events a year, our projects...

  • Event & Travel Coordinator

    2 weeks ago

    London, Greater London, United Kingdom BLAST Full time

    Location: UK (with ability to travel to London) or CopenhagenReporting to: Director of EventsBLAST is looking for a full time Event & Travel Coordinator to help support the planning and delivery of the BLAST tournaments throughout the year.This role will be a mix of pre-event planning and travel related administration tasks as well as taking on an...

  • Travel Product Manager

    4 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Travel Product Manager Base Salary 42,000 (negotiable) + Bonus and Benefits Hybrid - London Our client is a fast-expanding travel company who specialise in escorted tours to worldwide destinations. Due to continued growth, they are now recruiting for an experienced and ambitious Product Manager to join our growing to develop innovative new...

  • Travel Product Manager

    4 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Travel Product Manager Base Salary 42,000 (negotiable) + Bonus and Benefits Hybrid - London Our client is a fast-expanding travel company who specialise in escorted tours to worldwide destinations. Due to continued growth, they are now recruiting for an experienced and ambitious Product Manager to join our growing to develop innovative new...

  • Travel Product Manager

    4 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Travel Product Manager Base Salary 42,000 (negotiable) + Bonus and Benefits Hybrid - London Our client is a fast-expanding travel company who specialise in escorted tours to worldwide destinations. Due to continued growth, they are now recruiting for an experienced and ambitious Product Manager to join our growing to develop innovative new...

  • Travel Product Manager

    3 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Travel Product Manager Base Salary £42,000 (negotiable) + Bonus and Benefits Hybrid - London Our client is a fast-expanding travel company who specialise in escorted tours to worldwide destinations. Due to continued growth, they are now recruiting for an experienced and ambitious Product Manager to join our growing to develop innovative new products for...

  • Head of Event Operations

    4 weeks ago

    London, United Kingdom Clarion Events Inc. Full time

    We’re proud that our core values of PASSION , CARE , IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business, then we want to hear from you. Organise small sized events including conferences,...

  • Head of Event Operations

    4 weeks ago

    London, United Kingdom Clarion Events Inc. Full time

    We’re proud that our core values of PASSION , CARE , IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business, then we want to hear from you. Organise small sized events including conferences,...

  • Office Co-Ordinator in EventsOffice Co-Ordinator in Events

    2 weeks ago

    London, Greater London, United Kingdom Travel Gossip Full time

    Events Co-ordinator, Remote (UK wide), from 25k Please only apply if you have 6 months to 2 years recent experience working in events. We seek a friendly, organised, event-loving person to join our growing team to manage our popular B2B events. Create all events on our website, Eventbrite and Facebook Promote all events via social media & email Create...