Post Sales Co-ordinator

3 months ago

Reading, United Kingdom Westcoast Group Full time

In this role you will join the Post Sales Team, providing after sale support and advice to a designated range of customers.

**What is the role?**

You will manage a set of customer accounts, acting as a first point of contact for your assigned account base to effectively manage all queries within specific SLA (service level agreement) periods. This team takes a customer first approach, providing customers with confidence in Westcoast’s ability to deliver a comprehensive service from first stage quoting to query resolution, leading to continued repeat business.

The role provides an excellent opportunity to gain a good understanding of all aspects of distribution from warehouse management to credit control, with the opportunity to gain further development either to a Senior Coordinator or in other areas within Westcoast.

**How will you do this?**
- Take responsibility of all assigned account queries and proactively manage until resolution, communicating with all relevant colleagues, parcel couriers, carriers, and warehouse and credit control staff.
- Raising RMA’s, Credit Notes, and warehouse queries
- Chasing failed deliveries and providing further delivery instructions
- Obtaining manufacturers required authorisations
- Monitoring query types and alerting Manager of any noted patterns or trends
- Providing copy POD’s and Credit Notes.
- Understanding the various return policies, validating returns requests, and raising RMA’s where applicable.
- Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary.
- Proactively look at account base and develop effective account management, based on the specific needs of your customer.

**Is this the role for you?**
To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

- Previous experience of working within a busy, pressurised Customer Service / Post Sales, or Administration environment
- Methodical and applies logic to tasks and decision making
- Ability to adapt to changing situations with confidence and professionalism
- Able to work well within a small team and takes a flexible and collaborative approach to tasks
- Great communicator, internally and externally at all levels
- Well organised and capable of managing your time and prioritising a busy workload. Able to work within tight guidelines and conform to strict SLAs

**What will we do for you?**
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships. We believe that people are our most important asset and it’s important to reward and recognise their contribution, whether that’s through incentives, progression, or development opportunities. As well as a competitive salary we can offer:

- Salary range between £26,000 and £27,000
- 25 days annual leave per year plus 8 bank holiday
- Full training and on-going Learning and Development support, with excellent career progression.
- Funded NVQs or Apprenticeships, work-based studies and professional qualifications
- Westcoast Wellbeing - including full EAP services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards
- Life Insurance
- Enhanced family leave policies
- Staff Purchases - Discounted IT, electronics, mobiles, and accessories
- Mobile phone contract discounts
- Employee referral bonus scheme
- Eye care scheme
- Cycle to work scheme

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Reading: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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