Operations Supervisor

3 weeks ago

Exeter, United Kingdom Cobwebs Cleaning Services Full time

**Job description - Operations Supervisor Role.**

We have an exciting opportunity available within Cobwebs.

Come and join our friendly, enthusiastic, hard-working team We have a full-time position

available as Operations Supervisor working within our Operations team based out of our Exeter

office We are offering 37.5 hours per week at an excellent salary of £21,000-£24,000 circa,

depending on experience.

This is a full-time and permanent position which includes a great holiday, pension & bonus

package.

A mobile phone, laptop and company vehicle for business use only will be provided for the role.

**Job Specification**:

- You will provide our customers with prompt, professional and accurate information,

delivered in a timely, consistent, and efficient manner
- You will ensure that data and information is updated into the companies CRM system

accurately and in a timely manner
- Ensure the delivery of the service is met in line with our clients KPI’s & SLA’s, you will need to have

experience in scheduling and customer service, demonstrating effective communication

skills and be a strong communicator to all levels of the team.
- Experience in supervising teams.
- Be able to demonstrate an understanding of planning effective work priorities working in tight deadlines.
- Responsible for regular vehicle auditing and basic running of company vehicles to ensure they all comply with road safety regulations.
- To make sure that the correct level of stock is maintained, and PPE required for teams is

monitored
- Reporting KPI’s to Management monthly via team meetings.
- Maintaining good working relationships with our sub-contractors.

Cleaning experience to provide hands on help where required with the team.
- Supporting our Operations team daily.

**Essential Criteria**:

- Interpersonal skills
- Excellent Communication Skills
- IT Literate as you will be using our in-house CRM system(s) to add calls/repairs to the

system and then allocate to the relevant trades person to complete the works
- Ability to work under pressure and at a fast pace
- Highly organised with a good attention to detail
- Proactive and positive, 'can do' attitude
- Good knowledge of Microsoft Office
- Ability to learn a variety of job descriptions
- Organising workflow and ensuring that employees understand their duties or delegated

tasks
- A full, clean, manual driving license is required
- Basic understanding of how to use a CRM system and booking in works using this system

and distributing to the various teams
- Ability to hold weekly/monthly meetings with team & report back in Management meetings.
- Tool box talks and one to ones, together with note taking on these and reporting to

Management.

**Desirable Criteria**:

- Experience in a repairs & maintenance environment in the housing sector
- Experience with working with diaries/scheduling day to day or reactive/void works

PRIDE IN YOUR WORK IS CRUCIAL

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- cleaning: 1 year (preferred)

Licence/Certification:

- Full UK Manual Driving License (required)

Reference ID: OPERATIONS SUPERVISOR

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