Switchboard Operator

4 weeks ago

Brighton, United Kingdom Acorn Recruitment Limited Full time

Acorn is looking for a Switchboard Operator to work nights within NHS Health Board in the Brighton Area

**Duties**:

- The telephony staff are normally the initial contact between members of the public, patients and hospital personnel.
- The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers, at all times.
- They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors and suppliers.
- Telephonists are required to work as part of a team in a busy environment operating a computerised console, responding to calls and activating emergency procedures. To ensure the services are maintained throughout the 24-hour operation. This is a busy environment communicating with Patients and their families and friends who often feel stressed.
- Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems. Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
- This is a rewarding, busy and sometimes stressful role supporting our Clinical staff, patients and their families which requires flexibility and a calm demeanour. Full training and a good induction period is part of the role.
- Previous experience of working on a switchboard desirable although full training will be given
- Alert and calm under pressure
- Enjoy working with the public, patients and their carers
- Attention to detail

Pay Rate:

- Between £14.07 & £16.00 per hour depending on experience

Hours:

- Monday to Thursday 22:00 to 07:00
- Minimum 6-month temporary contract

Acorn by Synergie acts as an employment business for the supply of temporary workers.

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