Export Customer Services Administrator

4 weeks ago

Towcester, United Kingdom Genus PLC Full time

Business Overview:
ABS Global is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network. We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
**_Our vision is clear: Pioneering animal genetic improvement to help nourish the world._**

Role Overview:

- To process orders from International markets, dealing with any availability queries
- To ensure that the part of the EU orders that are done at Towcester is completed efficiently.
- To assist the vets when sealing the shipments ready for export
- Ensuring that any official paperwork that arrives at Towcester is filed correctly

Essential Duties and Responsibilities:

- To complete International orders from receiving the order to shipping for allocated countries. To include looking at availability and requesting testing and health certification along with any additional paperwork.
- Looking for information from the incoming shipments that are needed for European exports and relaying this to the export team in Stapeley, Nantwich.
- To keep up to date with the latest developments in Genus products and services.
- To record and resolve customer inquiries and any complaints, and to pass them on to appropriate personnel as necessary.
- To be able to be flexible in working hours if necessary
- Assisting the vets when sealing the shipment, this includes copying paperwork and resolving any queries.
- To liaise with the warehouse for completed paperwork that is needed to be scanned for the Stapeley Export team

**Requirements**:

- Computer literate, with excellent keyboard skills. Knowledge of Microsoft packages - desirable
- Previous working experience in a customer service/administration environment - desirable.
- Excellent communication skills, especially with people of different nationalities.
- Good organizational skills, with the ability to work under pressure and to strict deadlines.
- Ability to work on several projects simultaneously
- Attention to detail is essential for crosschecking export documentation

Equal Employment Opportunities:
Genus is an equal-opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

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