Export Customer Services Administrator

1 week ago


Towcester, Northamptonshire, United Kingdom JM & Co. Recruitment Full time
TL;DR - Export Customer Services Administrator - 12-Month Fixed Term Contract job vacancy in Towcester.

  • Varied administration and customer support role
  • Successful, internationally respected business
  • Great working hours
    37hours (Monday to Friday) 8 am to 4 pm / 3.30 pm
  • Wage c. £11.95 per hour
  • 12Month fixed term contract
  • 25 days holiday, plus bank holidays
  • Towcester location
More about the Export Customer Services Administrator job role:

Our client, a world leading business in the niche field of genetics to agricultural services and farmers, is seeking a
Export Customer Services Administrator
to join their small team located in Towcester.


PURPOSE OF THE JOB

  • To process orders from International markets, dealing with any availability queries.
  • To ensure that the site location aspect of EU orders are completed efficiently.
  • To assist the site professionals when sealing the shipments ready for export.
  • Ensuring that any official paperwork that arrives at onsite and is filed correctly.

JOB HOLDER PROFILE

  • Computer literate, with excellent keyboard skills. Knowledge of Microsoft packages desirable
  • Previous working experience in a Customer Service / Administration environment desirable.
  • Excellent communication skills to a global customer base.
  • Good organisational skills, with the ability to work under pressure and to strict deadlines.
  • Ability to work on several projects simultaneously.
  • Attention to detail is essential for crosschecking export documentation.

PRINCIPAL ACCOUNTABILITIES

  • To complete International orders from receiving the order to shipping for allocated countries. To include looking at availability and requesting testing and health certification along with any additional paperwork.
  • Looking for information from the incoming shipments that is needed for European exports and relaying this to the export team.
  • To keep up to date with the latest developments in company products and services.
  • To record and resolve customer enquiries and any complaints, and to pass on to appropriate personnel as necessary.
  • To be able to be flexible in working hours if necessary
  • Assisting site professionals when sealing the shipment, this includes copying paperwork and resolving any queries.
  • To liaise with the warehouse for completed paperwork that is needed to be scanned to Export team.


This job role is a 12-month fixed term contract, offering 37-hours per week, working from 8 am to 4 pm Monday to Thursday, 8 am to 3.30 pm on a Friday with half an hour lunch break.

25 days holiday plus bank holidays, parking is available at our clients' offices.

So, if you're keen to learn more about this
Export Customer Services Administrator contract opportunity, get in touch

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