Customer Service Apprentice

1 week ago

Towcester, Northamptonshire, United Kingdom Intec Business Colleges Full time

Customer Service Apprentice with Events and PR
35 hours a week

Monday-Friday rotation of shifts

  • 8:30am4pm
  • 9am4:30pm
  • 9:30am5pm


Reporting to the Events Manager, the Customer Service Apprentice is to assist and support in organising and delivering exceptional awards, alongside completing a level 3 Apprenticeship.


Main Responsibilities

Awards Promotion

  • Be knowledgeable about the Awards Process, Categories, Judges and Partners to answer queries and assist with entry forms.
  • Offer support to the Communications Lead, helping with Promotional Marketing to Mailing Award Lists, ensuring accuracy and Mailchimp checklists are followed.
  • Prepare Marketing Lists as required.
  • Assist with updating the Awards and Events websites prior to launch and any changes required during the awards process.

Customer Service

  • Communicate in a friendly and professional manner at all times.
  • Confidently answering the phone in a professional manner at all times.
  • Take all incoming calls and answer all quires, and if unable to do so, record messages accurately and pass onto relevant colleague.
  • Make In Progress calls during entry periods across Awards.
  • Make Ticket calls to finalists across the Awards

Sales and Bookings

  • Responsible for ticket bookings including updating book when, phone payments, creating receipts and updating ticket masters.
  • Follow all GDPR procedures to the highest level.
  • Prepare daily sales reports for directors and senior team members.
  • Creating ticket masters when advised.
  • Sending weekly entry updates to director and event manager.
  • Follow up with any Ticket Sales with a failed payment status, during Early Bird Periods, or as directed by the Events Manager.

Awards Events

  • Support the Events Manager with Awards Preparation, Execution (where necessary), and Post Award Responsibilities.
  • Support the Micro Project Lead in the preparation of Local, Regional and National Award Launches and Workshop Events.
  • If in attendance at any Awards Final / Event, play a key role within the team and set a positive example for external support staff.
  • Ensure accuracy when checking Trophies, Certificate and Presentations, and highlight any mistakes to the Events Manager to be dealt with.
  • You may be required to assist the events manager and team to events, showing enthusiasm to be involved and help when required.

Partners and Judges

  • Support the team to ensure Partnership Agreements are fulfilled.
  • Direct any queries from the judges to the Events Manager.
  • Ensure any issues or complaints from Partners are immediately directed to the Events Manager to manage in line with the company complaints policy.
  • Uploading new Partners and Judges information to the website, in absence of Event Co-Ordinator Apprentice.

Office Responsibilities

  • As the first point of contact on the phone you are responsible for having an engaging and professional approach.
  • Supporting the Office Manager wherever necessary with tasks around the office.
  • Be aware of all Health and Safety requirements in the office, and at alternative event venues.
  • Work closely with the Event Coordinator Apprentice to ensure knowledge is shared within the team and help to cover responsibilities within the team during times of sickness and annual leave.
  • Responsible for accurate note taking at meetings and distributing as directed by the Events Manager.

Requirements:

  • Interest in working within Customer Service.
  • Interest in the Event Industry.
  • Be a team player.
  • Willingness to learn.
  • Be proactive, enthusiastic, with a 'cando' attitude.
  • Excellent organisational and coordinational skills.
  • Outstanding communication and customer service skills.
  • Basic knowledge of MS Office and use of Social Media Platforms

Apprenticeship Training

  • Customer Service Specialist Level 3 Standard
  • End Point Assessment
  • Work Based Training

Length of Apprenticeship

19 Months

Job Types:
Full-time, Apprenticeship

Salary:
£9,609.60 per year

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID:
Events and PR

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