Customer Service Advisor
2 weeks ago
**The Role**:
Our client is looking for a Customer Services Advisor to join their team based in their modern offices in Towcester, Northampton. They are a small but profitable distributor of automotive fluid (coolants, lubricants and AdBlue) to the bus, truck and rail industries in the UK and Ireland.
The successful applicant will be joining a friendly established team responsible for processing sales orders and dealing with customer queries and complaints. You will also work closely with suppliers.
**Key Tasks and Duties**:
- Receipt & processing of customer orders onto Sage 200 system
- Daily stock takes - 3 UK Warehouses
- Manage the ‘Customer Telematic System’
- Dealing with customer queries & enquiries
- Processing sales returns & logging them onto the non-conformance log
- Manage customer calls daily
- Work closely with suppliers through B2B Order Processing, inc. chasing & querying orders
- Office administrative tasks as set by line manager
**Customer Service Advisor - Essential experience**
- Previous customer service experience essential
- Driving licence with access to your own vehicle
- Microsoft office programmes (Excel, Word, PowerPoint)
- Working within a team
**It is important that you are able to demonstrate the following**:
- Excellent customer service skills, including strong interpersonal and communication skills and ability to deal with difficult customers.
- Ability to perform tasks under pressure and balance many tasks simultaneously.
- Excellent organisational and time management skills with the ability to prioritise own workload
- or work independently
- Friendly, approachable, confident, and can-do attitude with strong teamwork skills
- Flexibility and adaptability - priorities for this role can change quickly
- Excellent attention to detail
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Towcester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Strong customer service advisor: 2 years (required)
Licence/Certification:
- Driving licence and access to your own vehicle (required)
Work Location: One location
Reference ID: T2- 11164
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