Service & Parts Performance Analyst
3 weeks ago
**Service & Parts Performance Analyst**:
**Job Title: Service & Parts Performance Analyst**
**Location:Gaydon**
**Summary: ?40k**
**Job Purpose**:
Our Service & Parts Performance Analyst is responsible for the providing accurate evaluations on performance across the after sales environment, and delivering high resolution insights on opportunities & risks ahead across our value chain.
**Key Duties & Responsibilities**:
- Responsibility for the activity and output of the Global After Sales team enabling data driven decisions, managing dashboard reporting and analysis for central decision making and regional reviews
- Optimize, influence & support decision making surrounding business-critical after sales activities through provision of data and performance trend insights to stakeholders
- Support delivery of Global After Sales strategic pillars, supporting transition and engagement with all stakeholders, with key areas of scope:
- Parts & Accessories revenue & contribution forecast & performance (incl. campaign performance)
- After Sales Performance KPI insight and improvement
- Network capacity strategy
- Dealer Composite assessments and supplemental action planning
- Structured activity to support regional after sales manager performance (visits, reports, action plans)
- Lead regional meeting preparations in service & parts activities including monthly & quarterly reviews
- Management of cross-functional alignment and supporting after sales relevant work streams
**Qualification & Experience**:
- Good commercial knowledge and luxury automotive experience, with knowledge of the after sales environment
- Proficiency with business data and performance metrics
- Strong and proven business acumen skills
- High calibre interpersonal skills, with the ability to communicate effectively across the business
- Good understanding of a commercial organisation and business processes
**Behaviours**:
- Demonstrates behaviours of our core values: _Unity, Trust, Openness, Ownership & Courage_
- Organized, proactive & able to work with high levels of autonomy
- PC literate with experience in proprietary BI/ERP systems
- Excellent knowledge of Excel & PowerPoint
- Strong numeracy and analytical skills
- High attention to detail and accuracy
- Excellent interpersonal skills with the ability to manage complex business relationships
- An interest in luxury industry trends and the transformation of automotive
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