Visitor Experience Assistant

4 months ago

North Berwick, United Kingdom National Museums Scotland Full time

**Visitor Experience Assistant - Part time | 21 hours**
**Salary**: £23,473 (Pro rata)** (based on full-time 37 hours)**/(£12.15 per hour)
**Hours**: 21 hours per week | Three days across Seven
**Location**: National Museum of Flight, East Fortune Airfield, East Lothian

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

**Benefits of joining us as our Visitor Experience Assistant**:

- Annually alongside your salary of £23,473 pro rata the National Museums of Scotland contributes £7,234.67 pro rata towards you being a member of the Civil Service Pension Scheme.
- A generous annual leave of 28.5 days - rising to 33.5 after 5 years (Pro-rata). Plus 8 paid days public holidays (pro rata)
- Cycle to Work scheme
- Free access to national (and international) museums and exhibitions
- Exclusive discounts on both local and national High Street and online retailers
- A range of wellbeing benefits including Employee Assistance Programme 24/7
- Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
- Access to all the above and more from day one of employment.

**About the Visitor Experience Assistant role**:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service

**As a Visitor Experience Assistant at the National Museum of Flight you will**:

- Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
- Promote and support a broad range of public programmes, exhibitions and events
- Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.

**Skills and experience we're looking for in our Visitor Experience Assistant**:

- Ability to demonstrate an exceptional standard of customer service
- Effective communication skills
- Full driving licence desirable
- Ability to demonstrate a keen and genuine interest in working with the public
- Experience of working in a customer facing role.

**Please note **this role is appointed on a seasonal basis.**
**Appointment between 1 April or Good Friday (whichever date is earliest) to 31 October.

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