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CRM Software

4 months ago

Wigan, United Kingdom Vp plc Full time

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**About the role**

The role of a CRM Software & Data Administrator plays an integral part in the success of a company’s customer relationship management strategy.

This role centralises in data, streamlines processes, and ensures the efficient use of our CRM software. Reporting into the CRM Manager you will be responsible for executing day-to-day configuration, support, maintenance and training of the CRM platform.

**Key responsibilities
- Serve as primary system administrator for the CRM environment.
- Working alongside departments such as sales, operations, technical and marketing to ensure high levels of communication to continue to enhance the software and user experience.
- You will work closely with CRM provider and other 3rd party vendors to maintain smooth operation and performance of the platform.
- Handling all basic administrative functions including user account maintenance, reports and dashboards, imports, data cleansing and other routine tasks.
- Complete regular internal system audits and communication to relevant Managers
- Responding to adhoc queries from Senior Management and Account Managers.
- Preparing for upgrades with communication roll out.
- Play an active role in the evaluation, scope and completion of new development requests.
- Assisting with the training of new users, helping them to utilise the platform effectively to manage customer and prospect information along with sales and marketing activities.
- Creation, maintenance and rollout of eLearning courses for the CRM software.

**What we’re looking for
- Experience in CRM Systems.
- Proficiency in data management and analytics.
- Capable of working independently as well as collaboratively within a team, while efficiently managing multiple tasks at once.
- Being the owner of your own continuous improvement and staying up to date with the latest CRM best practices and technology.
- Strong communication and interpersonal abilities are essential for effective teamwork and collaboration.
- Experience in using Microsoft Office suite (primarily Excel).
- Proactive mind-set with keen eye for detail.

**What we can offer you
- 25 days from January 2024 + bank holidays
- Company Pension
- Life Assurance cover
- Office base is Wigan, option to work from home on some days
- Save As You Earn Scheme
- Cycle to work scheme
- Free on site parking
- Free Tool Hire
- Training & Development Opportunities
- Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

**A little bit about us**

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.