Technical Customer Support Agent
6 months ago
Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries.
**What will you be doing?**
As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like:
- Responding to customer queries and providing assistance with our products
- Organising and documenting cases in our CRM system for our expert teams
- Investigating and resolving queries efficiently, making sure our customers are satisfied
- Collaborating with internal departments and stakeholders to ensure speedy resolution of issues
- Meeting individual and team targets to keep our customers happy
- Prioritising tasks and meeting SLAs to ensure smooth operations
- Contributing ideas to improve our knowledge base and enhance customer experience
- Being a positive team player, supporting your colleagues and working towards common goals
- Embodying our IRIS values and representing our brand with professionalism and warmth
- Taking ownership of your development and continuously expanding your product knowledge
- Completing essential training to stay updated on data protection regulations.
**What are we looking for?**
- Familiarity with Microsoft Office
- A passion for customer service and a desire to make a difference
In addition to the core skills/experience above, we value the following competencies:
- **Customer Focus**: Putting our customers at the heart of everything we do
- **Teamwork**: Collaborating seamlessly with colleagues to achieve success
- **Problem-solving**:Finding creative solutions to challenges
- **Communication**: Articulating ideas effectively, both verbally and in writing
**Please note**:
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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