Assessment Officer

2 weeks ago

Brent, United Kingdom Akton Recruitment Ltd Full time

Assessment Officer
Akton recruitment has a Assessment Officer role open
Job Purpose:
(Summary of the overall purpose of the job)
1. To assist customers by accurately determining their entitlement to Housing Benefit, Council Tax
Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel
2. To provide first contact resolution to customers across a range of services and a variety of
access channels, maintaining the highest standard of customer care at all times.
3. To carry out all duties in accordance with relevant legislation and guidance, Council policies,
procedures and standards to ensure the delivery of excellent services to customers
Principal Accountabilities and Responsibilities:
(Indicate the main accountabilities, responsibilities and expected outcomes (8-10 bullets should be sufficient).
(Please add the main accountabilities and responsibilities here)
1. Asses, review or reconsider entitlement to Housing Benefit, Council Tax Support,
Social Care financial assistance or concessionary travel, in accordance with the
current legislation and within targeted timescales, and via a variety of access
channels. Check submitted forms and documentation and where necessary
request further evidence in order to determine customers' Benefit entitlement.
2. Do everything possible to resolve customer contact at the first point of contact
ensuring that customers receive a high quality service. Assessment Officer

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